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Deliver a set of instructions to another individual orally
Assessment Strategies
Presentation
Criteria
apprentice clearly identifies the goal of the instructions
apprentice speaks clearly in language that is appropriate to the level of understanding of the individual
apprentice organizes materials and information before delivery to the individual
apprentice highlights caution, warning, and danger steps
apprentice elicits feedback from the individual to clarify communication
apprentice uses graphics or equipment/tools as appropriate
apprentice makes presentation in an organized and concise manner
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Write a technical memo
Assessment Strategies
Work instruction document and memo
Criteria
the informative memo includes the purpose of the memo
the informative memo includes :To, From, Subject, Date
the informative memo integrates the elements of technical writing
the informative memo applies standard english format
the informative memo applies the writing model
the informative memo targets the appropriate audience for the topic/purpose
the informative memo credits information taken from outside sources
the work instruction document includes require tools and equipment
the work instruction document lists pre-requisite materials
the work instruction document explains the required processes to reach a specific point in the process
the work instruction document outlines safety concerns
the work instruction document includes references as appropriate
the work instruction document shows completion requirements
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Explain a technical process to a small group
Assessment Strategies
Oral, Written or Graphic Assessment
Criteria
apprentice clearly identifies the purpose of the presentation
apprentice speaks using professionally accepted standard English
apprentice elicits feedback from the group with the question and answer method at summary
information presented in the oral presentation is accurate
apprentice speaks clearly in language that the individual can understand
apprentice uses graphics or equipment/tools as appropriate
information presented in the oral presentation highlights caution, warning, and danger steps
information presented in the oral presentation includes major elements of a technical report
information presented in the oral presentation credits information taken from outside sources
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Interpret trade and occupational information
Assessment Strategies
Oral, Written or Graphic Assessment
Criteria
apprentice uses terms accurately
apprentice applies concepts correctly
apprentice references resources
apprentice completes worksheet on time
apprentice submits worksheet to the instructor for review and approval
work is complete
work is accurate
work is grammatically correct and error free
answers are clear and concise
answers are neat and readable
apprentice relates the competency to given specifications
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Apply nonverbal skills to communication as an apprentice
Assessment Strategies
Case Study
Scenario Response
Criteria
case study response demonstrates a thorough understanding of relevant aspects of the case
case study response outlines in detail the decision selected by the learner
case study response includes an explanation of why the decision was selected
case study response is supported by relevant evidence
case study response is well organized
case study response evidences correct grammar, punctuation, and spelling
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Listen to other workers and customers
Assessment Strategies
Self Assessment
Criteria
reflection describes learning goals
reflection presents a realistic picture of the learner's skill prior to the learning experience
reflection accurately describes the learner's new skill level
reflection compares learning achievement with goals
reflection identifies how the learner will use the new or enhanced skills
reflection includes strategies for continued improvement
reflection presents insight about the learning experience and personal learning styles
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Communicate electronically
Assessment Strategies
Skill Demonstration
Criteria
apprentice uses e-mail
apprentice communicates via social media
apprentice accesses resources on the Internet
apprentice attaches documents and pertinent information to support communications
apprentice communicates in a timely fashion with coworkers, job sites, and customers
apprentice communicates via radio and/or telephone appropriately
communication fulfills a clear purpose
communication addresses a specific customer or work site need
apprentice shows use of positive phrasing
apprentice demonstrates effective organization
communication exhibits correct and appropriate grammar, punctuation, spelling, syntax, and word usage
apprentice responds accurately to the original message
apprentice clarifies what you are questioning from the original e-mail
e-mail follows prescribed format required by your company
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Present a speech that informs a specific audience about a selected topic from your trade
Assessment Strategies
Oral Presentation
Criteria
you present information in a style and tone consistent with the audience's level of interest and level of knowledge or understanding
delivery is extemporaneous
delivery holds audience attention; you are energetic and enthusiastic
your voice inflection, volume, and rate are appropriate for the content
your nonverbal communication is consistent with your verbal message
you maintain eye contact with audience
you use acceptable language
presentation purpose is clear
introduction includes an attention getter that grabs the audience's attention
introduction includes an overview of the main points
main points are clear and concise
each main point is proven using a variety of supporting material
sufficient supporting material is used to persuade the audience
conclusion includes a summary of the main points
you introduce and use the visual aid appropriately
visual aid (including any words or pictures on the visual) is large enough to be seen by the audience
visual aid includes only one main idea
visual aid is visible to all members of the audience
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Resolve conflict constructively
Assessment Strategies
Class participation
Criteria
you apply conflict resolution strategies to a real or simulated conflict situation
you define the conflict clearly using non-judgmental language
you identify two or more conflict resolution strategies that could be used
you assess the probable effectiveness of each of the resolution strategies
you present a rationale for choosing one of the strategies showing how it could resolve the conflict objectively
you assess the effectiveness of conflict resolution strategy you use assertive verbal and nonverbal behaviors effectively
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Assess potentially hazardous communication situations
Assessment Strategies
Scenario Response
Written Product (optional)
Criteria
you analyze a communication situation for possible hazards
you always leave yourself an "out"
you make eye contact
you act respectfully
you use appropriate language
you control your emotion
you communicate negative news in a professional manner
you adopt an attitude appropriate to WHO has caused the problem at hand
Optional written analysis:
written analysis illustrates how the elements of the communication model apply to a communication situation
written analysis identifies how participants fulfill communication responsibilities in terms of the communication model
written analysis identifies elements that impact the communication situation written analysis suggests techniques to improve the communication situation