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Define conflict
Assessment Strategies
and/or exam, quiz, written paper, project, discussion, activity
Criteria
you identify the conditions of conflict
you differentiate between assumptions and facts regarding conflict
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Explain the effects of conflict
Assessment Strategies
and/or exam, quiz, written paper, project, discussion, activity
Criteria
you recognize conflict can produce both positive and negative impacts
you explain how groupthink can cause conflict
you outline the model for conflict management
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Explain the sources of conflict
Assessment Strategies
and/or exam, quiz, written paper, project, discussion, activity
Criteria
you recognize conflict is caused by multiple sources
you become aware of generational, gender, and cultural differences that cause conflicts
you examine how personal values can cause conflict
you identify organizational causes of conflict
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Determine the appropriate conflict strategy
Criteria
you explain five conflict strategies
you evaluate situations and determine which conflict strategy should be applied
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Apply communication skills for diffusing conflict
Assessment Strategies
and/or exam, quiz, written paper, project, discussion, activity
Criteria
you differentiate between creating a supportive and defensive environment
you examine communication roadblocks
you identify the communication skills needed to resolve conflict
you apply active listening and feedback skills to resolve conflict
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Outline the need for change
Assessment Strategies
and/or exam, quiz, written paper, project, discussion, activity
Criteria
you recognize the necessity and pace of change
you identify the driving and restraining forces of change from an organizational, employee, and customer perspective
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Recognize the importance and role of an individual change agent
Assessment Strategies
and/or exam, quiz, written paper, project, discussion, activity
Criteria
you relate the importance of change individually to success of organizational change
you become aware of the various drivers of resistance to change
you analyze your own resistance to change
you list and explain the stages people go through when confronted by change
you determine the proactive and reactive responses to change
you analyze the characteristics of a positive change and develop an action to become a more positive change agent
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Evaluate change from the supervisor or lead position
Assessment Strategies
and/or exam, quiz, written paper, project, discussion, activity
Criteria
you analyze prior change initiative by an organization to determine an organization's willingness to change
you list the driving and restraining forces of change for an organization
you analyze why change intitiatives failed based on personal experiences and case studies
you develop strategies to reduce resistance and move individuals through the stages people go through when confronted with change
you review a variety of change models
you utilize current change models to develop a comprehensive model that is understandable and useable by learner
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Describe the systematic approach to change management
Assessment Strategies
and/or exam, quiz, written paper, project, discussion, activity
Criteria
you identify the differences between logical and emotional approaches to change
you explain the benefits and characteristics of systematic approach to change projects
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Explain the sequencing and purpose of Kotter's eight step change model
Assessment Strategies
and/or exam, quiz, written paper, project, discussion, activity
Criteria
you outline the importance and key components of step 1 Creating a climate for change
you outline the importance and key components of step 2 Building guiding teams
you outline the importance and key components of step 3 Get the vision right
you outline the importance and key components of step 4 Comminuate for buy-in
you outline the importance and key components of step 5 Enable change
you outline the importance and key components of step 6 Create short-term wins
you outline the importance and key components of step 7 Don't let up
you outline the importance and key components of step 8 Make it stick
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Apply Kotter's eight step change model
Assessment Strategies
and/or exam, quiz, written paper, project, discussion, activity
Criteria
you create a change plan using Kotter's 8 step model that can be accomplished in 24 hours
you create a change plan using Kotter's 8 step model that can be accomplished in 1-5 days
you create a change plan using Kotter's 8 step model that can be accomplished in 6-30 days
you create change plans that incorporate a personal change, departmental change, and a cross functional change