Course

10104118 Store Operations
Course Information
Description
In this course, students study the various components of store operations and store management, and are responsible for planning, organizing, managing, and leading all aspects of a store operation to include creating organizational culture, building and leading a team, managing general operations, and managing finance, revenue and profitability. Students study the principles of creating an inclusive work environment. The course will view operations from a small family-owned business to a large big-box operation and from a brick-and-motor to online/virtual store.
Total Credits
3
Course Competencies (Course Outcomes)
  1. Ascertain the importance and differences between leading and managing and conditions under which each skill set would be most relevant, with cross cultural competencies including the awareness, knowledge, skills, practices and/or processes needed to function effectively and appropriately with people from other cultures
    Assessment Strategies
    Case study
    Management Action Plan
    Store Management and Operations Manual
    Criteria
    Case study includes explanation of the difference between leading and managing
    Case study includes awareness, knowledge, skills, practices with people from other cultures
    Store Management and Operations Manual includes the descriptions and processes needed to function effectively and appropriately with people from other cultures
    Store Management and Operations Manual includes a completed template using the most relevant leading and management conditions needed to function effectively and appropriately with people from other cultures
    Store Management and Operations Manual includes reasoning that reflects awareness, skills, practices and processes

  2. Establish management/leadership role in creating organizational culture and opportunities to resolve conflict, with an awareness and self-reflexive understanding of the complex intersectionality of identities that impact perception of self and others
    Assessment Strategies
    Case study
    Store Management and Operations Manual
    Criteria
    Case study includes methods of conflict management with an awareness of self and others
    Case study includes identifying a management and leadership role in an organizational culture
    Store Management and Operations Manual includes a template for resolving conflict
    Store Management and Operations Manual template includes the reasoning in the management or leadership role in the culture

  3. Develop strategies for embracing and managing diversity in the workplace, including an awareness of the international and local diversity of cultures
    Assessment Strategies
    Management Action Plan
    Store Management and Operations Manual
    Criteria
    Management action plan includes a template of strategies to embrace diversity
    Management action plan Manual includes a template of strategies to embrace inclusion
    Management action plan includes reasoning  of strategies with an  awareness of the international and local diversity of cultures
    Store Management and Operations Manual includes a template of strategies to embrace diversity
    Store Management and Operations Manual includes a template of strategies to embrace inclusion
    Store Management and Operations Manual includes reasoning  of strategies with an  awareness of the international and local diversity of cultures

  4. Analyze role of HR in operational setting with an awareness of the international and local diversity of cultures
    Assessment Strategies
    Management Action Plan
    Store Management and Operations Manual
    Criteria
    Management Action Plan includes an employee review with an awareness of diversity and inclusion
    Management Action Plan include job description with an awareness of diversity and inclusion
    Management Action Plan include process for employee review
    Management Action Plan includes hiring process with an awareness of diversity and inclusion
    Store Management and Operations Manual includes an employee review with an awareness of diversity and inclusion
    Store Management and Operations Manual include job description with an awareness of diversity and inclusion
    Store Management and Operations Manual includes hiring process with an awareness of diversity and inclusion

  5. Coordinate and lead participatory meetings the awareness, knowledge, skills, practices and/or processes needed to function effectively and appropriately with people from other cultures
    Assessment Strategies
    Participation
    Store Management and Operations Manual
    Criteria
    Participation includes a check in question
    Participation includes meeting agenda with an awareness of people from other cultures
    Participation includes facilitation of a meeting in a respectful and inclusive manner
    Store Management and Operations Manual includes a meeting agenda with an awareness of people from other cultures
    Store Management and Operations Manual includes facilitation process of a meeting respectful and inclusive manner

  6. Analyze the inventory process 
    Assessment Strategies
    Case study
    Store Management and Operations Manual
    Criteria
    Case study includes analysis of several inventory methods
    Case study includes a choice as a best practice for a business
    Case study includes a process for taking of an inventory
    Store Management and Operations Manual includes analysis of several inventory methods
    Store Management and Operations Manual includes a choice as a best practice for a business
    Store Management and Operations Manual includes a process for taking of an inventory

  7. Create budget, track and analyze sales and sell-thru, identify profitability and create strategies to generate volume and manage expenses
    Assessment Strategies
    Management Action Plan
    Store Management and Operations Manual
    Criteria
    Management Action Plan includes a template for budget, sales tracking, and sell through
    Management Action Plan includes methods to improve profitability
    Management Action Plan includes strategies to generate volume and manage expenses
    Store Management and Operations Manual includes a template for budget, sales tracking, and sell through
    Store Management and Operations Manual includes methods to improve profitability
    Store Management and Operations Manual includes strategies to generate volume and manage expenses

  8. Create operational templates that include acceptable workplace behavior, with an awareness of cultural identity, cultivating inclusivity and implementing culturally relevant services for diverse needs
    Assessment Strategies
    Management Action Plan
    Store Management and Operations Manual
    Criteria
    Management Action Plan includes a template
    Management Action Plan includes process for acceptable workplace behavior
    Management Action Plan includes with an awareness of cultural identity, cultivating inclusivity and implementing culturally relevant services for diverse needs.
    Store Management and Operations Manual includes a template
    Store Management and Operations Manual includes process for acceptable workplace behavior
    Store Management and Operations Manual includes with an awareness of cultural identity, cultivating inclusivity and implementing culturally relevant services for diverse needs