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Discover what the client needs, wants, and likes
Assessment Strategies
in class
with the completion of a written evaluation
with not less than 70% accuracy
Criteria
you discuss problems clients know they have
you identify problems clients may not realize they have
you explain why "listen - ask - listen" is an effective method
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Listen actively
Assessment Strategies
in class
with the completion of a written evaluation
with not less than 70% accuracy
Criteria
you define active listening
you define passive listening
you demonstrate active listening
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Utilize tools to assist with meeting client's needs
Assessment Strategies
in class
with a written evaluation
with not less than 70% accuracy
Criteria
you use style selectors to assist with making a style decision
you use client questionnaires to assist with creating a hair care plan for each client
you analyze clients natural characteristics to aid with selection
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Practice the six principles of advising
Assessment Strategies
in class
with the completion of a written evaluation
with not less than 70% accuracy
Criteria
you explain, "Don't sell what it is, sell what it does"
you define, " Show and tell"
you give examples of success
you compare affordability
you give examples of guarantees
you list methods of turning objections into opportunities
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Define advising
Assessment Strategies
in class
with the completion of a written evaluation
with not less than 70% accuracy
Criteria
you characterize teaching
you define guiding
you explain directing
you practice counseling
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Demonstrate working with a client to create a long term care plan
Assessment Strategies
in class
with the completion of a written evaluation
with not less than 70% accuracy
Criteria
you explain why not to address only the short term solutions
you list long-term solutions
you recommend solutions
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List four steps of the closing phase
Assessment Strategies
in class
with the completion of a written evaluation
with not less than 70% accuracy
Criteria
you explain why not to address only the short term solutions
you list long-term solutions
you recommend solutions
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Practice the four steps of the closing phase
Assessment Strategies
in class
with the completion of a written evaluation
with not less than 70% accuracy
Criteria
you demonstrate influencing the client to buy services or products
you discuss the agreement regarding the service plan
you deliver the service
you list methods of educating the client
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Demonstrate the questioning method known as the tie down technique
Assessment Strategies
in class
with the completion of a written evaluation
with not less than 70% accuracy
Criteria
you explain the tie down technique
you give examples of making a statement followed by a question that requires a positive response
you explain the competitive edge
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Adopt the "S.T.A.R." system as your own
Assessment Strategies
in the salon
while interacting with clients and others
as recorded on evaluation forms
Criteria
you adhere to the five points needed to make star power
you apply connecting
you demonstrate active listening
you exemplify advising
you personalize closing
you agree to continue
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List three different time stages of the continuing phase
Assessment Strategies
in class
with the completion of a written evaluation
with not less than 70% accuracy
Criteria
you examine the time before the client leaves the chair
you conclude before the client leaves the salon
you characterize the time after the client leaves the salon and before the next visit
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Establish a lasting relationship with clients
Assessment Strategies
in the salon
while interacting with clients and others
as recorded on evaluation forms
Criteria
you choose to follow the clients progress
you adopt the use of terms "confirm and reaffirm"
you send the client a thank-you note
you maintain the stylist/client bond between visits
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Perform continuing phase activities
Assessment Strategies
in the salon
while interacting with clients and others
as recorded on evaluation forms
Criteria
you adopt the habit of calling the client as a reminder
you send the client a thank-you note
you commit to contacting client of specials
you maintain on-going client contact
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Establish personal goals
Assessment Strategies
in class
with the completion of a written evaluation
with not less than 70% accuracy
Criteria
you establish a long- range goal
you determine short-range goals
you create a plan to achieve goals
you review goals periodically
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Identify which job offer to accept
Assessment Strategies
in class
with the completion of a written evaluation
with not less than 70% accuracy
Criteria
you demonstrate positive interviewing techniques
you characterize evaluating the salon
you identify job benefits
you prioritize what they expect from their first position
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List the steps used to develop and maintain professional relationships
Assessment Strategies
in class
with the completion of a written evaluation
with not less than 70% accuracy
Criteria
you explain networking
you list effective techniques of clientele building
you characterize professional relationships
you categorize salon ownership
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Categorize salon ownership
Assessment Strategies
in class
with the completion of a written evaluation
with not less than 70% accuracy
Criteria
you list four major types of salon ownership
you identify basic salon requirements
you discuss financial obligations of salon operations
you categorize a salon Policies and Procedures Handbook
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Define techniques of salon retailing
Assessment Strategies
in class
with the completion of a written evaluation
with not less than 70% accuracy
Criteria
you discuss selling vs. prescribing
you list steps of a retail sale
you justify salon products
you identify effective retail displays