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Communicate with diverse workplace audiences using oral language
Assessment Strategies
Interview
Oral Presentation
Criteria
organize ideas and communicates oral messages appropriate to superiors, co-workers, subordinates, and customers
use verbal and non-verbal language appropriate in style, tone, and complexity to the audience and the occasion
demonstrate understanding, friendliness, adaptability, empathy and politeness in new and on-going workplace settings
assert self in familiar and unfamiliar social situations
analyze how culture (including diversity and gender) impacts communication in the workplace
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Use appropriate strategies for composing workplace genres, such as email, memos, letters, informal reports, and job application documents
Assessment Strategies
Written Product
Criteria
organize content using common occupational genres, such as emails, letters, résumés, and presentations
apply a writing process including pre-writing, drafting for revision, obtaining feedback, and editing
incorporate research to meet a research need, such as applying for a job opportunity
use Microsoft Word to format, save, and share documents
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Listen effectively
Assessment Strategies
Oral Presentation
Reflection
Criteria
receive, attend to, interpret, and respond to verbal and non-verbal messages in ways that are appropriate to the purpose
apply active listening strategies
respond thoughtfully to diverse perspectives, summarize points of agreement and disagreement, and, when warranted, qualify or justify your own views in light of the evidence and reasoning presented
seek out and provide constructive feedback without defensiveness to further individual and group growth
credit others for their contributions and share credit for task requiring a team effort
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Use the English language effectively to write, speak and read critically
Assessment Strategies
Oral Presentation
Written Product
Criteria
Demonstrate productive writing and speaking processes through invention, organization, drafting, revision, editing and presentation
Select appropriate communication choices for specific workplace audiences
Adapt syntax and usage appropriate to academic and professional audiences