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Investigate the administrative professional profession, role, value, and future
Assessment Strategies
actual performance of the skills
using a computer
in submitted files as specified on the assignment sheet by the specified deadlines
Criteria
Review a the day in the life of an office professional
Determine the positive impact that admins make in the office
List important skills and traits of successful admins (confidentiality, attention to detail, multi-tasking, etc.)
Review your own current skill level and create a plan for gaining important skills and traits of successful admins
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Use routine office equipment
Assessment Strategies
actual performance of the skills
using a computer
in submitted files as specified on the assignment sheet by the specified deadlines
Criteria
Summarize copying procedures (2-sided, staple, hole punch, colored paper)
Troubleshoot photo copier issues including paper jams, low staples, and other issues
Explain scanning procedures and how resolution impacts use of the scanned document
Become familiar with a fax machine
Experiment with a multi-line phone system
Practice answering, screening, or forwarding calls, and appropriately manage taking messages, forwarding to voicemails, and paging
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Work with mail and postal rules and regulations
Assessment Strategies
actual performance of the skills
using a computer
in submitted files as specified on the assignment sheet by the specified deadlines
Criteria
Explain postage costs based on size and weight
Discuss postal restrictions (areas text cannot appear), labeling and printing
Use postal guides to help make mailing decisions
Discuss mailing routing procedures within an organization; bulk rate/costs and how to do
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Research shipping rates and regulations
Assessment Strategies
actual performance of the skills
using a computer
in submitted files as specified on the assignment sheet by the specified deadlines
Criteria
Compare and contrast USPS, FedEx, and UPS rates
Discuss packing procedures, prepare and ship items, schedule pick up or drop-off
Determine acceptable and unacceptable shipping items
Track shipment receipt, discuss procedure for lost shipments
Evaluate a shipping scenario
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Evaluate copying costs
Assessment Strategies
actual performance of the skills
using a computer
in submitted files as specified on the assignment sheet by the specified deadlines
Criteria
Compare costs for printing b/w vs. color; colored paper vs. white for various quantities from various sources (online vs. local)
Evaluate quantity in relation to copying costs
Discuss 2-sided printing and flip options
Discuss bleed, trim, 2-up, 4-up, and lowering costs
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Evaluate office supply purchases
Assessment Strategies
actual performance of the skills
using a computer
in submitted files as specified on the assignment sheet by the specified deadlines
Criteria
Consider various factors – cost, shipping timeframe, reviews, customer service
Determine various inventory tracking methods
Investigate ways to negotiate lower costs
Reconcile orders to statements
Evaluate office supply purchase scenarios
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Plan onsite events
Assessment Strategies
actual performance of the skills
using a computer
in submitted files as specified on the assignment sheet by the specified deadlines
Criteria
Select date and time, plan attendee list, request RSVPs, create agenda, select location
Coordinate catering, required resources, and set up for events and general meetings
Plan room layout, coordinate set up/clean up, technology set up (projectors), screens, troubleshooting
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Discuss basic office procedures
Assessment Strategies
actual performance of the skills
using a computer
in submitted files as specified on the assignment sheet by the specified deadlines
Criteria
Practice greeting visitors (importance of first impression)
Determine essential tasks to consider when opening and closing an office
Discuss safety procedures and possible situations
Explain key cards and entrance codes; procedures to allow entrance; security checks
Discuss emergency procedures and situations
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Investigate digital security, ethics, privacy and threats
Assessment Strategies
actual performance of the skills
using a computer
in submitted files as specified on the assignment sheet by the specified deadlines
Criteria
Explain malware, bots, firewalls, safeguards against Internet and network attacks
Explain two-step verification, strong passwords, encryption, digital signatures and certificates, wireless security
Explain cookies, phishing, spyware and ad ware
Evaluate scenarios
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Explain basic computer components and troubleshooting
Assessment Strategies
actual performance of the skills
using a computer
in submitted files as specified on the assignment sheet by the specified deadlines
Criteria
Discuss common keyboard issues
Discuss common hardware issues
Troubleshoot slow running computers
Discuss when to call IT
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Discuss personal device troubleshooting
Assessment Strategies
actual performance of the skills
using a computer
in submitted files as specified on the assignment sheet by the specified deadlines
Criteria
Evaluate tablet uses and performance issues; explain mirroring
Review costs for purchasing tablets
Evaluate various devices and best uses for each
Discuss acquiring apps
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Discuss ergonomics
Assessment Strategies
actual performance of the skills
using a computer
in submitted files as specified on the assignment sheet by the specified deadlines
Criteria
Explain proper posture
Research factors that contribute to workplace ergonomic issues
Discuss computer eye strain causes and solutions
Discuss ways to solve ergonomic issues
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Discuss dress code, professionalism, ethics, office politics, and conflict management
Assessment Strategies
actual performance of the skills
using a computer
in submitted files as specified on the assignment sheet by the specified deadlines
Criteria
Review dos and don’ts of dress code, professionalism, ethics, office politics, and conflict management.
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Discuss work-life balance
Assessment Strategies
actual performance of the skills
using a computer
in submitted files as specified on the assignment sheet by the specified deadlines
Criteria
Evaluate time-management strategies
Discuss working on multiple priorities at once; keeping focused
Find ways to separate work and home
Discuss stress management techniques during busy times