Course

10109157 Hospitality Internship
Course Information
Description
As part of the internship requirements, the internship packet must be reviewed with the employer or internship site, and an onsite interview with the leader must be completed. Throughout the semester, journals documenting the internship experience are required, which are available in the course materials. Proof of hours worked must also be submitted, which can be provided through a manager's email, a personal spreadsheet, or another suitable method. At the conclusion of the internship, a performance evaluation completed by the employer or internship site and a final reflection document summarizing the learning and experiences must be submitted.
Total Credits
2
Course Competencies (Course Outcomes)
  1. Apply hospitality concepts in a professional work environment
    Assessment Strategies
    On-the-job Performance
    Criteria
    Apply hospitality knowledge to assigned responsibilities
    Connect workplace experiences to course concepts

  2. Demonstrate professionalism, dependability, and ethical workplace behavior
    Assessment Strategies
    On-the-job Performance
    Criteria
    Arrive prepared and complete responsibilities dependably
    Demonstrate professional and ethical conduct

  3. Communicate effectively with guests, coworkers, and supervisors
    Assessment Strategies
    On-the-job Performance
    Criteria
    Communicate clearly and respectfully
    Adapt communication to the audience and situation

  4. Reflect critically on workplace experiences
    Assessment Strategies
    Reflection
    Criteria
    Analyze workplace experiences and outcomes
    Identify lessons that support future performance

  5. Demonstrate initiative and problem-solving skills
    Assessment Strategies
    On-the-job Performance
    Criteria
    Recognize needs and take appropriate action
    Develop practical solutions to workplace challenges

  6. Work collaboratively as a member of a hospitality team
    Assessment Strategies
    On-the-job Performance
    Criteria
    Contribute reliably to shared team goals
    Support coworkers through communication and cooperatio

  7. Demonstrate empathy and emotional intelligence when serving guests
    Assessment Strategies
    On-the-job Performance
    Criteria
    Recognize and respond appropriately to guest needs
    Manage emotions professionally during guest interactions

  8. Receive and apply professional feedback
    Assessment Strategies
    On-the-job Performance
    Criteria
    Receive feedback with professionalism
    Apply feedback to improve workplace performance

  9. Develop a personal plan for continued professional growth
    Assessment Strategies
    Product
    Criteria
    Identify strengths and areas for continued growth
    Establish practical goals for professional development