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Perform administrative procedures
Assessment Strategies
in a clinical setting
under direct supervision of a preceptor or instructor
in a skill demonstration
Criteria
you perform administrative duties according to established procedures
you schedule, coordinate, and monitor appointments according to established procedures
you assess patient calls to determine scheduling priorities according to established procedures
you schedule inpatient/outpatient admissions and procedures according to established procedures
you document patient information completely and accurately
you maintain the medical record according to established procedures
you use medical office computer technology effectively
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Process insurance claims
Assessment Strategies
in a clinical setting
under direct supervision of a preceptor or instructor
in a skill demonstration
Criteria
you adhere to managed care policies and procedures
you perform procedural and diagnostic coding
you apply third party guidelines
you complete insurance claim forms
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Monitor medical practice finance procedures
Assessment Strategies
in a clinical setting
under direct supervision of a preceptor or instructor
in a skill demonstration
Criteria
you monitor accounts receivable according to established procedures
you monitor billing and collection procedures
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Apply principles of medical asepsis and infection control
Assessment Strategies
in a clinical setting
under direct supervision of a preceptor or instructor
in a skill demonstration
Criteria
you perform medical aseptic technique and infection control according to established criteria
you apply principles of surgical asepsis
you wrap items for autoclaving according to established criteria
you perform sterilization techniques according to established criteria
you you dispose of biohazardous materials according to established criteria
you practice standard disease transmission-based precautions
you select the correct materials and supplies
you comply with quality assurance practices
you employ standard accepted protocol and procedures required at the site
you follow safety procedures
you wear personal protective equipment
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Perform specimen collection
Assessment Strategies
in a clinical setting
under direct supervision of a preceptor or instructor
in a skill demonstration
Criteria
you perform specimen collection according to the established skills criteria
you process specimens according to established criteria
you maintain specimen integrity
you verify specimen identification
you perform all critical steps in the right order
you select the correct materials and supplies
you position yourself correctly
you employ standard accepted protocol and procedures required at the site
you follow safety procedures
you wear personal protective equipment
you verbalize an explanation of the process to the patient as you perform it
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Perform diagnostic testing
Assessment Strategies
in a clinical setting
under direct supervision of a preceptor or instructor
in a skill demonstration
Criteria
you perform diagnostic testing according to the established skills criteria
you verify patient identity
you perform all critical steps in the right order
you select the correct materials and supply
you position yourself correctly
you employ standard accepted protocol and procedures required at the site
you follow safety procedures
you wear personal protective equipment
you verbalize an explanation of the process to the patient as you perform it
you screen and follow-up patient test results
you comply with quality assurance practices
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Provide patient care
Assessment Strategies
in a clinical setting
under direct supervision of a preceptor or instructor
in a skill demonstration
Criteria
you adhere to established patient screening procedures
you obtain patient history according to established procedures
you obtain patient vital signs according to established procedures
you document patient history and vital signs accurately and completely
you prepare and maintain examination and treatment areas according to established procedures
you prepare patient for examinations, procedures, and treatments according to established criteria
you assist with examinations, procedures, and treatments
you prepare and administer medications and immunizations according to established guidelines and procedures
you maintain medication and immunization records accurately and completely
you recognize and respond to emergencies appropriately
you coordinate patient care information with other health care providers
you follow safety procedures
you wear personal protective equipment
you verbalize an explanation of the process to the patient as you perform it
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Communicate effectively in a health care setting
Assessment Strategies
under direct supervision of a preceptor or instructor
in a clinical setting
in a skill demonstration
Criteria
you verbalize an explanation of the process as you perform it
your explanation presents sound reasoning as you describe the decisions you make throughout the process
you recognize and respect cultural diversity
you adapt communications to individual's ability to understand
you use professional telephone technique
you recognize and respond effectively to verbal, nonverbal, and written communication
you use medical terminology correctly and appropriately
you use electronic technology to receive, organize, prioritize, and transmit information
you serve as a liaison
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Apply legal and ethical concepts
Assessment Strategies
under direct supervision of a preceptor or instructor
in a clinical setting
in a skill demonstration
Criteria
you perform clinical duties within legal and ethical boundaries
you prepare and maintain medical records according to established procedures
you document accurately and completely
you deal with the health care contract according to employer's established policies
you implement and maintain federal and state health care legislation and regulations
you comply with established risk management and safety procedures
you recognized professional credentialing procedures
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Instruct patients
Assessment Strategies
under direct supervision of a preceptor or instructor
in a clinical setting
in a skill demonstration
Criteria
you verbalize an explanation of the process as you perform it
your explanation presents sound reasoning as you describe the decisions you make throughout the process
you instruct individuals according to their needs
you explain office policies and procedures
you instruct patients in methods of health promotion and disease prevention according to established guidelines
you locate and disseminate community resource information according to established guidelines
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Perform medical office operational functions
Assessment Strategies
under direct supervision of a preceptor or instructor
in a clinical setting
in a skill demonstration
Criteria
you perform inventory of supplies and equipment according to established procedures
you apply computer skills to support office operations
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Demonstrate professionalism in a health care setting
Assessment Strategies
under direct supervision of a preceptor or instructor
in a clinical setting
in a skill demonstration
Criteria
you display a professional manner and image while performing clinical duties
you demonstrate initiative and responsibility
you work as a member of a health care team
you prioritize multiple tasks
you adapt to change
you treat all patients with compassion and empathy
you promote the health care practice through positive public relations
you promote Certified Medical Assistant (CMA) credential