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Examine healthcare communities
Assessment Strategies
Oral, Written or Graphic Assessment
Criteria
describe the role and impact of major governmental regulatory healthcare agencies
explain the organizational structure of healthcare systems within the regulatory environment
examine the demographics of various healthcare communities
identify major trends in healthcare services
explore the roles of various members of the healthcare team
explore the impact of these trends within healthcare communities
explore career pathways in healthcare
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Demonstrate professional behavior as a member of the healthcare team
Assessment Strategies
Oral, Written or Graphic Assessment
Criteria
recognize ethical, moral, and legal standards
demonstrate time management techniques
present a professional image consistent with healthcare facility standards
model wellness behaviors and personal hygiene
exhibit characteristics of dependability and responsibility
demonstrate initiative
manage your emotional response
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Protect patient privacy and confidentiality
Assessment Strategies
Oral, Written or Graphic Assessment
Criteria
identify privacy and confidentiality concerns
explore various healthcare professional codes of ethics and your obligation to uphold them
follow federal (HIPAA) and state privacy and confidentiality regulations
explain the Patient’s Bill of Rights in various healthcare communities
describe potential consequences for privacy or confidentiality violations for yourself and the organization
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Demonstrate effective interactions in various healthcare settings
Assessment Strategies
Oral, Written or Graphic Assessment
Criteria
describe components of effective interpersonal communication
demonstrate active listening skills
adjust your dialogue to meet the needs of the audience
apply cultural sensitivity in your interactions
apply constructive conflict resolution skills
evaluate your ability to function as an effective team member
demonstrate awareness of the impact of nonverbal communication across cultures
use professional language
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Analyze the impact of customer service in healthcare settings
Assessment Strategies
Oral, Written or Graphic Assessment
Criteria
distinguish between internal and external healthcare customers
use a person-centered approach when communicating
examine impacts of good and poor customer service
identify ways organizations measure customer satisfaction
describe the resources available to improve customer service (i.e., interpreters, large print resources)
identify resources to improve culturally sensitive healthcare delivery
examine the impact of the healthcare disparities and environment on patients and families as it relates to customer service
explore diverse cultural health perspectives and their impact on healthcare delivery
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Demonstrate effective written communication skills in healthcare settings
Assessment Strategies
Oral, Written or Graphic Assessment
Criteria
document medical information appropriate to the intended audience and your scope of practice
document only relevant and necessary details
utilize medical language and avoid abbreviations, slang terms, and emoticons
explore correct and appropriate grammar, punctuation, spelling, syntax, and word usage specific to your target demographic
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Apply an organized process to solve problems in healthcare
Assessment Strategies
Oral, Written or Graphic Assessment
Criteria
identify the problem accurately
generate potential solutions for the problem
select a solution
generate a plan to implement the solution
evaluate the outcome
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Demonstrate culturally mindful practices as a member of the healthcare team
Assessment Strategies
Oral, Written or Graphic Assessment
Criteria
recognize barriers to inclusion such as unconscious/conscious biases, stereotypes, past experiences, and the impact of social networks and the entertainment industry
examine aspects of diverse cultures, such as languages, religions, spiritual practices, traditions, customs, beliefs, and values
recognize how culture influences attitudes, behaviors, and expectations related to health, wellness, and the provision of services
identify the impact of your values and beliefs on the healthcare team
demonstrate cultural humility to practice person-centered care
recognize the benefits of inclusive practices to enhance patient outcomes