COMM100SAMPLE: Oral/Interpersonal Communication
Course Information
Description
Focuses upon developing speaking, verbal and nonverbal communication, and listening skills through individual presentations, group activities, and other projects.
Total Credits
Course Competencies
  1. Analyze communication situations
    Assessment Strategies
    by conducting an informational interview
    in writing a personal reflection
    Criteria
    you conduct an informational interview
    you write an analysis of a communication situation
    analysis illustrates how the elements of the communication model apply to a communication situation
    analysis identifies how participants fulfill communication responsibilities in terms of the communication model
    analysis identifies elements which impact the communication situation
    analysis suggests techniques to improve the communication situation

  2. Evaluate how self-concept impacts communication
    Assessment Strategies
    in a communication simulation/role play
    in a written reflection
    Criteria
    you illustrate how self-concept affects the communication styles of participants in specific communication situations
    you suggest strategies for minimizing negative effects of self concept in specific communication situations
    you suggest strategies for enhancing the effect of positive self concept in communication situations
    you assess how self-concept affects personal communication style
    you assess the impact of events and experiences on self-concept

  3. Evaluate how perception affects communication
    Assessment Strategies
    in a communication simulation/role play
    in a written reflection
    Criteria
    you illustrate a situation in which perceptions vary
    you evaluate the accuracy of perceptions
    you assess the impact of perceptual processes
    you assess the impact of events and experiences on perception
    you suggest ways in which to minimize communication obstacles caused by differences in perception

  4. Apply listening skills
    Assessment Strategies
    through a peer observation
    in the development of a plan for improving effective listening skills
    Criteria
    you apply strategies for listening in various situations
    you apply the five levels of listening: sense, interpret, evaluate, respond, remember
    you take notes, if appropriate
    you interpret speaker's cues
    you maintain eye contact
    you use nonverbal cues that communicate attention
    you do not interrupt the speaker
    you summarize the speaker's main points, either silently or out loud
    you respond with comments that confirm your interpretation of what you heard
    you clarify ambiguous messages

  5. Apply nonverbal skills
    Assessment Strategies
    in an oral presentation
    in a peer observation
    in the development of a plan for improving nonverbal skills
    Criteria
    you analyze nonverbal messages in various communication situations
    analysis accounts for cultural and gender differences
    analysis characterizes the type of nonverbal communication used
    analysis determines whether nonverbal cues reinforced any related verbal message
    analysis assesses the impact of nonverbal skills on communication

  6. Contribute as a group or team member
    Assessment Strategies
    through participation in small group meetings
    Criteria
    you perform multiple roles within a group
    you participate in group interaction without prompting
    you avoid negative group roles
    you listen to group members
    you evaluate the process of group interactions
    evaluation describe group situation
    evaluation analyze the decision-making strategies used by the group
    evaluation summarize the task and maintenance roles performed by members
    evaluation critique the leadership style of the group leader

  7. Apply conflict resolution skills
    Assessment Strategies
    in a simulated conflict-resolution situation
    Criteria
    you apply conflict resolution strategies to a real or simulated conflict situation
    you define the conflict clearly, using non-judgmental language
    you identify two or more conflict resolution strategies that could be used
    you assess the probable effectiveness of each of the resolution strategies
    you present a rationale for choosing one of the strategies, showing how it could resolve the conflict objectively
    you assess the effectiveness of conflict resolution strategy
    you use assertive verbal and nonverbal behaviors effectively

  8. Analyze how culture and gender impact communication styles
    Assessment Strategies
    by developing strategies to minimize the impact of gender and cultural differences in communication situations.
    Criteria
    you analyze how culture, including gender, affects given communication situations
    analysis points out cultural differences exhibited in communication styles in the given situations
    analysis points out gender differences exhibited in communication styles in the given situations
    analysis illustrates how differences affect communication situation
    analysis suggests strategies for minimizing the impact of cultural differences on the communication situation
    you justify the need for sensitivity to individual differences

  9. Develop strategies for overcoming communication obstacles
    Assessment Strategies
    by developing a plan for overcoming communication obstacles
    Criteria
    you analyze communication obstacles present in real or simulated communication situations
    analysis identifies obstacles present for participants in situation
    analysis suggestions strategies for overcoming obstacles
    analysis explains why strategies should improve the situation
    you identify two or more personal communication obstacles
    you analyze possible causes of personal communication obstacles
    you outline strategies for overcoming personal obstacles to communication
    you provide evidence of personal improvement in overcoming communication obstacles

  10. Deliver an oral presentation
    Assessment Strategies
    by delivering an oral presentation
    Criteria
    you select a topic for your presentation related to your career field
    presentation is in outline form or on notecards for extemporaneous delivery
    presentation is seven to ten minutes in length when delivered orally
    presentation addresses target audience
    presentation purpose is clear
    presentation reflects clear organizational structure including introduction, body and conclusion
    introduction includes an attention getter that grabs the audience's attention
    introduction includes an overview of the main points
    main points are clear and concise
    each main point is proven using a variety of supporting material
    sufficient supporting material is used to persuade the audience
    conclusion includes a summary of the main points
    you present information in a style and tone consistent with the audience's level of interest and level of knowledge and understanding
    your delivery holds audience attention; you are energetic and enthusiastic
    your voice inflection, volume, and rate are appropriate for the content
    you appear confident and natural
    you uses effective eye contact to establish rapport with the audience
    you uses effective nonverbal communication (body language, gesture, vocal variety)
    you uses effective and appropriate language
    you prepare one to three visuals to support presentation
    visual aid (including any words or pictures on the visual) is large enough to be seen by the audience
    visual aid includes only one main idea

This Outline is under development.