32801350Workplace Communication for Industry
Course Information
Description
Workplace Communication for Industry introduces students to communication strategies to be used within technical and industrial careers.  The course addresses written communication, verbal communication, job search skills and computer skills. 
Total Credits
1
Course Competencies
  1. Interpret technical documents.
    Assessment Strategies
    Written Product
    Presentation
    Scenario Response
    Criteria
    Read MSDS sheets, machine handbooks, job tickets and work orders.
    Explain in writing or verbally the information you have read within technical documents.
    Relate the information you have read to various work-related scenarios.

  2. Write technical documents: emails, memos, business letters, instructions, and short reports.
    Assessment Strategies
    Written Product
    Criteria
    Write clear, concise messages within emails and memos.
    Use the standard business-letter format for business letters.
    Write instructions that are clear and complete.
    Write short reports that are well-organized and coherent.
    Write short reports that have sufficient support for the points that are addressed.
    Edit technical documents for correct grammar, punctuation and spelling.

  3. Use research within a short report.
    Assessment Strategies
    Written Product
    Criteria
    Use trade journals to research a job-related topic.
    Gather information from journals to incorporate into a short report.
    Incorporate research into a short report.
    Document sources correctly within the short report.

  4. Develop an ethical approach to the workplace.
    Assessment Strategies
    Scenario Response
    Criteria
    Explain ethical principles.
    Apply ethical principles to various workplace scenarios.
    Reflect on the importance of an ethical approach within the workplace.

  5. Address a variety of audiences.
    Assessment Strategies
    Written Product
    Demonstration
    Criteria
    Explain the importance of audience and tone within workplace communication.
    Explain the difference between formal and informal communication.
    Identify various tones within verbal and written scenarios.
    Use the proper tone verbally and in writing for various audiences: superiors, co-workers, subordinates, customers, etc.

  6. Analyze how culture impacts communication styles.
    Assessment Strategies
    Written Product
    Demonstration
    Scenario Response
    Criteria
    Identify different communication styles that are informed by gender and culture.
    Identify examples of sexist and racist language.
    Reflect on the importance of cultural awareness within the workplace.
    Use culturally sensitive language verbally and within written documents.

  7. Deliver a formal presentation.
    Assessment Strategies
    Oral Presentation
    Criteria
    Deliver a well-organized and coherent formal presentation.
    Provide sufficient support for the ideas addressed within the formal presentation.
    Use research within the formal presentation.
    Use engaging delivery strategies within the formal presentation: eye contact, vocal pitch and tone, visual aids, etc.
    Use formal language within the formal presentation.

  8. Conduct research on potential employers as part of the application process.
    Assessment Strategies
    Written Product
    Interview
    Criteria
    Explain the importance of researching a potential employer before an interview.
    Identify the types of information to gather about an employer when preparing for an interview.
    Develop a set of questions based on research that you might potentially ask an employer during an interview.
    Use the information you gathered about an employer within an interview.

  9. Create job application documents.
    Assessment Strategies
    Written Product
    Criteria
    Write a resume that highlights your career objective, educational background, work history, technical skills and communication skills.
    Write a resume that is visually engaging.
    Write a cover letter that highlights your skill-set, major accomplishments related to the workplace and other highlights that will set you apart from other candidates.
    Write a cover letter in standard business-letter format.
    Write an interview follow-up letter that thanks the interviewer for their time and highlights something about the interview that you found intriguing or reiterates something about your skill-set.
    Write a follow-up letter in standard business-letter format.
    Edit application documents for correct grammar, punctuation and spelling.

  10. Develop computer skills.
    Assessment Strategies
    Skill Demonstration
    Project
    Criteria
    use MS office (Excel and Word) effectively.
    send and receive email.
    format memos and emails.
    create a simple flyer about a tool/machine used in the industry.
    create a Power Point presentation on a tool/machine used in the industry.
    review organizational skills (H: drive organization).
    send an assignment on Blackboard.