31516339Human Relations - Optometric Technician Program
Course Information
Description
This course introduces the student to their personal and vocational responsibilities as an optometric technician. The development of communication skills one needs as an optometric technician is introduced. The ethical and legal responsibilities of an optometric technician are defined. Time management techniques will be presented as well as the basic concepts of stress, how it affects behavior and the management of stress is identified. The course also covers writing a job application letter and resume as well as interview techniques.
Total Credits
1
Prior Learning Assessment
- Exam-College Developed Challenge Exam
Course Competencies
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Explore stress management skillsAssessment StrategiesGraded Written Discussion Board PostCriteriaDefine stressDifferentiate positive and negative stressorsExplore the body's response to stressExplore stress producing situationsExplore assertiveness within stress managementExplore stress management techniques
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Explore time management skillsAssessment StrategiesGraded Written Discussion Board PostCriteriaAnalyze organization and organizational mythsAnalyze current personal time scheduleExplore delegation techniquesIdentify time management techniques
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Adhere to proper ethics and conduct of an optometric technicianAssessment StrategiesGraded Written Discussion Board Post, Exam, Role Play and/or Scenario ResponseCriteriaDisplay professional enthusiasmDisplay teamworkAccept authorityDemonstrate confidentialityDemonstrate honesty
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Discuss patient communication techniquesAssessment StrategiesGraded Written Discussion Board Post, Exam, Role Play and/or Scenario ResponseCriteriaExplore the communication process and general rules of communicationExplore communication breakdownsAnalyze communication principlesExplore listening skillsIdentify poor listening behavior
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Discuss communication techniques for use with special patientsAssessment StrategiesGraded Written Discussion Board Post, Exam, Role Play and/or Scenario ResponseCriteriaExplore communication techniques used with patients of differing ages, such as elderly and young patientsExplore communication techniques used with angry patientsExplore communication techniques used with hearing-impaired patientsExplore communication techniques used with special patients
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Produce a resumeAssessment StrategiesWritten Document, Graded Written Discussion Board PostCriteriaResume includes contact informationResume includes summary of education and related experienceResume is 100% accurate in spelling, punctuation, and grammarResume is produced in a format that is easy to share online, via email, or within a job search system
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Produce an application letterAssessment StrategiesWritten Document, Graded Written Discussion Board PostCriteriaLetter includes your current contact informationLetter is formatted using block style with an easy to read font 10-14 pointsLetter includes a dateLetter includes contact person's name, title, organization, and addressLetter addresses the contact person appropriately, without assuming gender or status (for example, by Ms. or Mrs.)Letter includes opening paragraph sharing how you learned about the positionLetter includes a middle paragraph which gives a summary of your background and critical skills that make you qualified for the positionLetter includes a closing which describes your availability for the job, where you can be contacted, when you are going to contact the hiring person for an appointment to discuss your application, and a thank you statementLetter is 100% accurate in spelling, punctuation, and grammarLetter is produced in a format that is easy to share online, via email, or within a job search systemLetter is one page
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Produce a thank you for the interview letterAssessment StrategiesWritten Document, Graded Written Discussion Board PostCriteriaLetter greets the recipient appropriately, without assuming gender or status (for example, by Ms. or Mrs.)Letter expresses gratitude and thankfulness for opportunity to interviewLetter demonstrates your interestLetter is emailed or handwritten, matching what is best for the pursued job and recipientLetter is 100 percent accurate in grammar, punctuation, and spelling
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Analyze interview techniquesAssessment StrategiesGraded Written Discussion Board Post, Exam, Role Play and/or Scenario ResponseCriteriaAnalyze interview guidelines and best practicesFormulate responses to potential interview questionsIntroduce yourself in a courteous mannerHave a firm handshakeAct professionally and dress appropriately for the type of jobKeep answers concise, using an exampleMaintain a conversational flowSmile, nod, give nonverbal feedback to the interviewerBe enthusiastic: have a positive attitude
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Identify varying cultures and underrepresented populations in patient careAssessment StrategiesWritten Product, Graded written discussion board postCriteriaExplore varying populations in health careDifferentiate types of populations in health careIdentify a minimum of 3 varying cultures other than your own, that you can expect to encounter during clinical rotationsPaper includes a summary of different cultures' norms, practices, and actions and how they differ from your ownPaper includes at least two examples of how you can be a better clinician and communicator, respecting those varying cultures in the work placePaper includes a brief and complete overview of three cultures other than your ownPaper includes a description of what you found interesting about each of the culturesPaper is 500-750 words with no spelling or grammatical errorsPaper uses 11 or 12 point font