31516339Human Relations - Optometric Technician Program
Course Information
Description
This course introduces the student to their personal and vocational responsibilities as an optometric technician. The development of communication skills one needs as an optometric technician is introduced. The ethical and legal responsibilities of an optometric technician are defined. Time management techniques will be presented as well as the basic concepts of stress, how it affects behavior and the management of stress is identified. The course also covers writing a job application letter and resume as well as interview techniques.
Total Credits
1
Prior Learning Assessment
  • Exam-College Developed Challenge Exam

Course Competencies
  1. Explore stress management skills
    Assessment Strategies
    Graded Written Discussion Board Post
    Criteria
    Define stress
    Differentiate positive and negative stressors
    Explore the body's response to stress
    Explore stress producing situations
    Explore assertiveness within stress management
    Explore stress management techniques

  2. Explore time management skills
    Assessment Strategies
    Graded Written Discussion Board Post
    Criteria
    Analyze organization and organizational myths
    Analyze current personal time schedule
    Explore delegation techniques
    Identify time management techniques

  3. Adhere to proper ethics and conduct of an optometric technician
    Assessment Strategies
    Graded Written Discussion Board Post, Exam, Role Play and/or Scenario Response
    Criteria
    Display professional enthusiasm
    Display teamwork
    Accept authority
    Demonstrate confidentiality
    Demonstrate honesty

  4. Discuss patient communication techniques
    Assessment Strategies
    Graded Written Discussion Board Post, Exam, Role Play and/or Scenario Response
    Criteria
    Explore the communication process and general rules of communication
    Explore communication breakdowns
    Analyze communication principles
    Explore listening skills
    Identify poor listening behavior

  5. Discuss communication techniques for use with special patients
    Assessment Strategies
    Graded Written Discussion Board Post, Exam, Role Play and/or Scenario Response
    Criteria
    Explore communication techniques used with patients of differing ages, such as elderly and young patients
    Explore communication techniques used with angry patients
    Explore communication techniques used with hearing-impaired patients
    Explore communication techniques used with special patients

  6. Produce a resume
    Assessment Strategies
    Written Document, Graded Written Discussion Board Post
    Criteria
    Resume includes contact information
    Resume includes summary of education and related experience
    Resume is 100% accurate in spelling, punctuation, and grammar
    Resume is produced in a format that is easy to share online, via email, or within a job search system

  7. Produce an application letter
    Assessment Strategies
    Written Document, Graded Written Discussion Board Post
    Criteria
    Letter includes your current contact information
    Letter is formatted using block style with an easy to read font 10-14 points
    Letter includes a date
    Letter includes contact person's name, title, organization, and address
    Letter addresses the contact person appropriately, without assuming gender or status (for example, by Ms. or Mrs.)
    Letter includes opening paragraph sharing how you learned about the position
    Letter includes a middle paragraph which gives a summary of your background and critical skills that make you qualified for the position
    Letter includes a closing which describes your availability for the job, where you can be contacted, when you are going to contact the hiring person for an appointment to discuss your application, and a thank you statement
    Letter is 100% accurate in spelling, punctuation, and grammar
    Letter is produced in a format that is easy to share online, via email, or within a job search system
    Letter is one page

  8. Produce a thank you for the interview letter
    Assessment Strategies
    Written Document, Graded Written Discussion Board Post
    Criteria
    Letter greets the recipient appropriately, without assuming gender or status (for example, by Ms. or Mrs.)
    Letter expresses gratitude and thankfulness for opportunity to interview
    Letter demonstrates your interest
    Letter is emailed or handwritten, matching what is best for the pursued job and recipient
    Letter is 100 percent accurate in grammar, punctuation, and spelling

  9. Analyze interview techniques
    Assessment Strategies
    Graded Written Discussion Board Post, Exam, Role Play and/or Scenario Response
    Criteria
    Analyze interview guidelines and best practices
    Formulate responses to potential interview questions
    Introduce yourself in a courteous manner
    Have a firm handshake
    Act professionally and dress appropriately for the type of job
    Keep answers concise, using an example
    Maintain a conversational flow
    Smile, nod, give nonverbal feedback to the interviewer
    Be enthusiastic: have a positive attitude

  10. Identify varying cultures and underrepresented populations in patient care
    Assessment Strategies
    Written Product, Graded written discussion board post
    Criteria
    Explore varying populations in health care
    Differentiate types of populations in health care
    Identify a minimum of 3 varying cultures other than your own, that you can expect to encounter during clinical rotations
    Paper includes a summary of different cultures' norms, practices, and actions and how they differ from your own
    Paper includes at least two examples of how you can be a better clinician and communicator, respecting those varying cultures in the work place
    Paper includes a brief and complete overview of three cultures other than your own
    Paper includes a description of what you found interesting about each of the cultures
    Paper is 500-750 words with no spelling or grammatical errors
    Paper uses 11 or 12 point font