Course

31502398 Client Relations
Course Information
Description
Client relations builds on the communication and consultation skills of students while learning the importance of a professional image, hygiene, grooming, and ethics necessary to be a cosmetology industry employee. Students learn the basics about professional development and business management.
Total Credits
1
Course Competencies (Course Outcomes)
  1. Identify strategies to develop a professional image
    Assessment Strategies
    Scenario response and/or written product
    Criteria
    Follow Wisconsin Safety and Professional Services standards for hygiene, grooming, and personal development
    Demonstrate professional etiquette that reflects respect, integrity, and a commitment to personal excellence
    Identify key components that contribute to a professional personal appearance
    Describe how personality traits, attitudes, and personal habits influence interpersonal relationships in the workplace
    Explain the role of ethics in maintaining integrity and accountability in a salon setting

  2. Perform common front desk tasks and client interactions
    Assessment Strategies
    Speaking, role play, and/or skill demonstration in lab
    Criteria
    Demonstrate professional phone and/or digital communications etiquette
    Greet clients professionally during receiving and check in
    Verify appointment and any wait time with the client
    Maintain cleanliness of desk area
    Practice approaches to resolving communication challenges and conflicts in the workplace

  3. Consult with client prior to services
    Assessment Strategies
    Scenario, role play, and/or skill demonstration in lab
    Criteria
    Communicate effectively (speak and listen)
    Explain the steps of the barber service and expected results to the client
    Recommend retail products and services to the client
    Express clear and concise verbal messages

  4. Demonstrate the client check-out process (payment, rebooking)
    Assessment Strategies
    Speaking, role-play, and/or skill demonstration in lab
    Criteria
    Propose solutions for scheduling conflicts
    Manage cash flow and payment processes
    Practice approaches to resolving communication challenges and conflicts in the workplace
    Summarize the process for scheduling appointments

  5. Maintain establishment order and cleanliness
    Assessment Strategies
    Skill demonstration
    Criteria
    Disinfect work area before and after each client
    Sweep floor after every client
    Keep work area neat and sanitary at all times
    Empty trash regularly
    Place soiled towels in covered containers