Course

in class

with the completion of a written evaluation

with not less than 70% accuracy

you discuss problems clients know they have

you identify problems clients may not realize they have

you explain why "listen - ask - listen" is an effective method

in class

with the completion of a written evaluation

with not less than 70% accuracy

you define active listening

you define passive listening

you demonstrate active listening

in class

with a written evaluation

with not less than 70% accuracy

you use style selectors to assist with making a style decision

you use client questionnaires to assist with creating a hair care plan for each client

you analyze clients natural characteristics to aid with selection

in class

with the completion of a written evaluation

with not less than 70% accuracy

you explain, "Don't sell what it is, sell what it does"

you define, " Show and tell"

you give examples of success

you compare affordability

you give examples of guarantees

you list methods of turning objections into opportunities

in class

with the completion of a written evaluation

with not less than 70% accuracy

you characterize teaching

you define guiding

you explain directing

you practice counseling

in class

with the completion of a written evaluation

with not less than 70% accuracy

you explain why not to address only the short term solutions

you list long-term solutions

you recommend solutions

in class

with the completion of a written evaluation

with not less than 70% accuracy

you explain why not to address only the short term solutions

you list long-term solutions

you recommend solutions

in class

with the completion of a written evaluation

with not less than 70% accuracy

you demonstrate influencing the client to buy services or products

you discuss the agreement regarding the service plan

you deliver the service

you list methods of educating the client

in class

with the completion of a written evaluation

with not less than 70% accuracy

you explain the tie down technique

you give examples of making a statement followed by a question that requires a positive response

you explain the competitive edge

in the salon

while interacting with clients and others

as recorded on evaluation forms

you adhere to the five points needed to make star power

you apply connecting

you demonstrate active listening

you exemplify advising

you personalize closing

you agree to continue

in class

with the completion of a written evaluation

with not less than 70% accuracy

you examine the time before the client leaves the chair

you conclude before the client leaves the salon

you characterize the time after the client leaves the salon and before the next visit

in the salon

while interacting with clients and others

as recorded on evaluation forms

you choose to follow the clients progress

you adopt the use of terms "confirm and reaffirm"

you send the client a thank-you note

you maintain the stylist/client bond between visits

in the salon

while interacting with clients and others

as recorded on evaluation forms

you adopt the habit of calling the client as a reminder

you send the client a thank-you note

you commit to contacting client of specials

you maintain on-going client contact

in class

with the completion of a written evaluation

with not less than 70% accuracy

you establish a long- range goal

you determine short-range goals

you create a plan to achieve goals

you review goals periodically

in class

with the completion of a written evaluation

with not less than 70% accuracy

you demonstrate positive interviewing techniques

you characterize evaluating the salon

you identify job benefits

you prioritize what they expect from their first position

in class

with the completion of a written evaluation

with not less than 70% accuracy

you explain networking

you list effective techniques of clientele building

you characterize professional relationships

you categorize salon ownership

in class

with the completion of a written evaluation

with not less than 70% accuracy

you list four major types of salon ownership

you identify basic salon requirements

you discuss financial obligations of salon operations

you categorize a salon Policies and Procedures Handbook

in class

with the completion of a written evaluation

with not less than 70% accuracy

you discuss selling vs. prescribing

you list steps of a retail sale

you justify salon products

you identify effective retail displays