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Analyze theories of interpersonal communication
Assessment Strategies
Written product and oral communication presentation
Criteria
Differentiate theories of interpersonal communication (Attribution Theory, Communication Privacy Management Theory, Relational Dialectics Theory, Imagined Interactions Theory, and Uncertainty Management Theory)
Demonstrate skills needed to analyze the effectiveness of communication in regards to interpersonal goals
Evaluate communication strategies and processes in interpersonal communication settings
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Interpret empirical research
Assessment Strategies
Written product, oral communication presentation, scenario
Criteria
Locate empirical research on a given topic
Evaluate the relevance and credibility of empirical research
Read, interpret, and analyze empirical research
Consolidate the research you’ve found into a literature review
Apply the results of empirical research to various communication scenarios
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Analyze the communication principles involved in difficult conversations
Assessment Strategies
Written product and oral communication presentation
Criteria
Explain the process of perception
Describe the role of perception in impression formation
Distinguish between perceptual errors
Distinguish between communication of sympathy and empathy
Explain role of culture in difficult conversations
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Develop effective communication strategies for difficult conversations in interpersonal relationships
Assessment Strategies
Written product, oral communication presentation, role-play
Criteria
Articulate the role of relational maintenance in close relationships
Articulate the role of conversations in relational maintenance
Engage in the process of mediation, both as mediator and participant
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Develop effective communication strategies for difficult conversations at work
Assessment Strategies
Written product and oral communication presentation
Criteria
Describe the role of power in difficult conversations
Demonstrate strategies for difficult conversations with clients/customers/patients
Develop competent superior-subordinate communication
Apply the principles of negotiation
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Develop effective communication strategies for difficult conversations with providers and professionals
Assessment Strategies
Written product and oral communication presentation
Criteria
Develop strategies for difficult conversation with medical providers
Develop strategies for difficult conversations with service providers
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Analyze the role of self-disclosure in interpersonal communication
Assessment Strategies
Written product and oral communication presentation
Criteria
Define the components of the self
Articulate the role of the relational self in interpersonal communication
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Analyze the role of listening in interpersonal communication
Assessment Strategies
Written product and oral communication presentation
Criteria
Distinguish between the four listening styles
Illustrate the role of the four listening styles in interpersonal communication
Distinguish between types of incompetent listening
Articulate the impact of listening on difficult conversations
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Analyze the role of emotion in interpersonal communication
Assessment Strategies
Written product and oral communication presentation
Criteria
Explain the principles of emotional intelligence
Describe the various methods of managing emotional expression
Illustrate the role of affect displays and other nonverbal displays of emotion in interpersonal communication