Course | Madison College Outline of Instruction

10801196Oral/Interpersonal Communication

Course Information

Description

Focuses on developing effective listening techniques and verbal and nonverbal communication skills through oral presentation, group activity, and other projects. The study of self, conflict, and cultural contexts will be explored, as well as their impact on communication.

Total Credits

Prior Learning Assessment

Transfer Credit (includes Certifications)
Experiential-Portfolio

Course Competencies

Analyze communication situations

Assessment Strategies

in oral, visual, and/or written form

Criteria

analysis illustrates how the elements of the communication model apply to a communication situation

analysis identifies how participants fulfill communication responsibilities in terms of the communication model

analysis identifies elements which impact the communication situation

analysis suggests techniques to improve the communication situation
Apply nonverbal skills

Assessment Strategies

in oral, visual, and/or written form

Criteria

you analyze nonverbal messages in various communication situations

analysis accounts for cultural and gender differences

analysis characterizes the type of nonverbal communication used

analysis determines whether nonverbal cues reinforced any related verbal message

analysis assesses the impact of nonverbal skills on communication
Apply listening skills

Assessment Strategies

in oral, visual, and/or written form

Criteria

you distinguish among levels of listening

you apply strategies for listening in various situations

you interpret speaker's cues

you clarify ambiguous messages
Contribute as a group or team member

Assessment Strategies

in oral, visual, and/or written form

Criteria

you perform multiple roles within a group

you participate in group interaction without prompting

you avoid negative group roles

you listen to group members

you evaluate the process of group interactions

evaluation describes group situation

evaluation analyzes the decision-making strategies used by the group

evaluation analyzes the task, maintenance, and leadership roles performed by members
Apply conflict resolution skills

Assessment Strategies

in oral, visual, and/or written form

Criteria

you apply conflict resolution strategies to a real or simulated conflict situation

you define the conflict clearly, using non-judgmental language

you identify two or more conflict resolution strategies that could be used

you assess the probable effectiveness of each of the resolution strategies

you present a rationale for choosing one of the strategies, showing how it could resolve the conflict objectively

you assess the effectiveness of conflict resolution strategy

you use assertive verbal and nonverbal behaviors effectively
Evaluate how perception affects communication

Assessment Strategies

in oral, visual, and/or written form

Criteria

you illustrate a situation in which perceptions vary

you evaluate the accuracy of perceptions

you assess the impact of perceptual processes

you suggest ways in which to minimize communication obstacles caused by differences in perception
Evaluate how self-concept impacts communication

Assessment Strategies

in oral, visual, and/or written form

Criteria

you illustrate how self-concept affects the communication styles of participants in specific communication situations

you suggest strategies for minimizing negative effects of self-concept in specific communication situations

you suggest strategies for enhancing the effect of positive self-concept in communication situations

you assess how self-concept affects personal communication style
Analyze how culture, including gender, impacts communication styles

Assessment Strategies

in oral, visual, and/or written form

Criteria

you analyze how culture, including gender, affects given communication situations

analysis points out cultural differences exhibited in communication styles in the given situations

analysis points out gender differences exhibited in communication styles in the given situations

analysis illustrates how differences affect communication situation

analysis suggests strategies for minimizing the impact of cultural differences on the communication situation

you explain the need for sensitivity to individual differences
Deliver formal and informal presentations for a variety of professional contexts

Assessment Strategies

in a speaking situation that may include visual and/or written components

Criteria

you plan the presentation

presentation shows clear purpose

presentation is appropriately tailored to meet the needs of a specific audience

presentation includes strong components including introduction, body, and conclusion

presentation follows an effective organizational pattern

presentation includes sufficient supporting material and reflects research of topic

you gain and hold audience's attention

you use extemporaneous delivery style

you appear confident and natural

you use effective eye contact to establish rapport with the audience

you use effective nonverbal communication (body language, gesture, vocal variety)

you use effective and appropriate language

you identify the elements of effective oral presentations
Develop strategies for overcoming communication obstacles

Assessment Strategies

in oral, visual, and/or written form

Criteria

you analyze communication obstacles present in real or simulated communication situations

analysis identifies obstacles present for participants in situation

analysis suggestions strategies for overcoming obstacles

analysis explains why strategies should improve the situation

you identify two or more personal communication obstacles

you analyze possible causes of personal communication obstacles

you outline strategies for overcoming personal obstacles to communication

you provide evidence of personal improvement in overcoming communication obstacles