10801196Oral/Interpersonal Communication
Course Information
Description
Focuses on developing effective listening techniques and verbal and nonverbal communication skills through oral presentation, group activity, and other projects. The study of self, conflict, and cultural contexts will be explored, as well as their impact on communication.
Total Credits
3
Prior Learning Assessment
  • Transfer Credit (includes Certifications)
  • Experiential-Portfolio

Course Competencies
  1. Analyze communication situations
    Assessment Strategies
    in oral, visual, and/or written form
    Criteria
    analysis illustrates how the elements of the communication model apply to a communication situation
    analysis identifies how participants fulfill communication responsibilities in terms of the communication model
    analysis identifies elements which impact the communication situation
    analysis suggests techniques to improve the communication situation

  2. Apply nonverbal skills
    Assessment Strategies
    in oral, visual, and/or written form
    Criteria
    you analyze nonverbal messages in various communication situations
    analysis accounts for cultural and gender differences
    analysis characterizes the type of nonverbal communication used
    analysis determines whether nonverbal cues reinforced any related verbal message
    analysis assesses the impact of nonverbal skills on communication

  3. Apply listening skills
    Assessment Strategies
    in oral, visual, and/or written form
    Criteria
    you distinguish among levels of listening
    you apply strategies for listening in various situations
    you interpret speaker's cues
    you clarify ambiguous messages

  4. Contribute as a group or team member
    Assessment Strategies
    in oral, visual, and/or written form
    Criteria
    you perform multiple roles within a group
    you participate in group interaction without prompting
    you avoid negative group roles
    you listen to group members
    you evaluate the process of group interactions
    evaluation describes group situation
    evaluation analyzes the decision-making strategies used by the group
    evaluation analyzes the task, maintenance, and leadership roles performed by members

  5. Apply conflict resolution skills
    Assessment Strategies
    in oral, visual, and/or written form
    Criteria
    you apply conflict resolution strategies to a real or simulated conflict situation
    you define the conflict clearly, using non-judgmental language
    you identify two or more conflict resolution strategies that could be used
    you assess the probable effectiveness of each of the resolution strategies
    you present a rationale for choosing one of the strategies, showing how it could resolve the conflict objectively
    you assess the effectiveness of conflict resolution strategy
    you use assertive verbal and nonverbal behaviors effectively

  6. Evaluate how perception affects communication
    Assessment Strategies
    in oral, visual, and/or written form
    Criteria
    you illustrate a situation in which perceptions vary
    you evaluate the accuracy of perceptions
    you assess the impact of perceptual processes
    you suggest ways in which to minimize communication obstacles caused by differences in perception

  7. Evaluate how self-concept impacts communication
    Assessment Strategies
    in oral, visual, and/or written form
    Criteria
    you illustrate how self-concept affects the communication styles of participants in specific communication situations
    you suggest strategies for minimizing negative effects of self-concept in specific communication situations
    you suggest strategies for enhancing the effect of positive self-concept in communication situations
    you assess how self-concept affects personal communication style

  8. Analyze how culture, including gender, impacts communication styles
    Assessment Strategies
    in oral, visual, and/or written form
    Criteria
    you analyze how culture, including gender, affects given communication situations
    analysis points out cultural differences exhibited in communication styles in the given situations
    analysis points out gender differences exhibited in communication styles in the given situations
    analysis illustrates how differences affect communication situation
    analysis suggests strategies for minimizing the impact of cultural differences on the communication situation
    you explain the need for sensitivity to individual differences

  9. Deliver formal and informal presentations for a variety of professional contexts
    Assessment Strategies
    in a speaking situation that may include visual and/or written components
    Criteria
    you plan the presentation
    presentation shows clear purpose
    presentation is appropriately tailored to meet the needs of a specific audience
    presentation includes strong components including introduction, body, and conclusion
    presentation follows an effective organizational pattern
    presentation includes sufficient supporting material and reflects research of topic
    you gain and hold audience's attention
    you use extemporaneous delivery style
    you appear confident and natural
    you use effective eye contact to establish rapport with the audience
    you use effective nonverbal communication (body language, gesture, vocal variety)
    you use effective and appropriate language
    you identify the elements of effective oral presentations

  10. Develop strategies for overcoming communication obstacles
    Assessment Strategies
    in oral, visual, and/or written form
    Criteria
    you analyze communication obstacles present in real or simulated communication situations
    analysis identifies obstacles present for participants in situation
    analysis suggestions strategies for overcoming obstacles
    analysis explains why strategies should improve the situation
    you identify two or more personal communication obstacles
    you analyze possible causes of personal communication obstacles
    you outline strategies for overcoming personal obstacles to communication
    you provide evidence of personal improvement in overcoming communication obstacles