10-801-196Oral/Interpersonal Comm
Course Information
Description
Focuses on developing effective listening techniques and verbal and nonverbal communication skills through oral presentation, group activity, and other projects. The study of self, conflict, and cultural contexts will be explored, as well as their impact on communication.
Total Credits
3
Course Competencies
  1. Analyze communication situations
    Assessment Strategies
    Written, Oral or Practical Application
    Criteria
    explain how the elements of a communication model apply to a communication situation
    identify how participants engage in communication responsibilities in terms of a communication model
    identify elements that impact the communication situation
    analyze the impact of technology on communication

  2. Assess the impact of nonverbal skills on communication
    Assessment Strategies
    Written, Oral or Practical Application
    Criteria
    apply effective nonverbal messages in various communication situations
    characterize the type of nonverbal communication used
    determine how nonverbal cues impact verbal and/or nonverbal messages

  3. Develop listening skills
    Assessment Strategies
    Written, Oral or Practical Application
    Criteria
    distinguish types of listening
    apply strategies for listening in various situations
    interpret speaker's cues
    clarify ambiguous messages

  4. Develop teamwork and collaboration skills
    Assessment Strategies
    Written, Oral or Practical Application
    Criteria
    identify multiple roles within a group
    participate in group interaction
    identify negative group behaviors
    evaluate the process of group interactions
    analyze the decision-making strategies used by the group
    analyze the task, maintenance, and leadership roles performed by members

  5. Analyze conflict management strategies
    Assessment Strategies
    Written, Oral or Practical Application
    Criteria
    define the conflict clearly, using non-judgmental language
    identify conflict management strategies
    apply conflict management strategies to a real or simulated conflict situation
    use assertive verbal and nonverbal behaviors effectively
    analyze the effectiveness of conflict management strategies

  6. Evaluate how perception affects communication
    Assessment Strategies
    Written, Oral or Practical Application
    Criteria
    identify a situation in which perceptions vary
    evaluate the impact of perceptual processes
    suggest ways to minimize communication obstacles caused by perceptual differences

  7. Evaluate how self-concept impacts communication
    Assessment Strategies
    Written, Oral or Practical Application
    Criteria
    identify how self-concept affects communication
    suggest strategies for enhancing the effect of positive self-concept in communication situations
    assess how self-concept affects personal communication

  8. Evaluate how culture impacts communication
    Assessment Strategies
    Written, Oral or Practical Application
    Criteria
    identify cultural differences exhibited in communication styles
    explain the need for recognizing cultural differences
    illustrate how cultural differences affect communication
    suggest strategies for effective communication among diverse cultures

  9. Deliver an oral presentation
    Assessment Strategies
    Oral Presentation
    Criteria
    identify the elements of effective oral presentations
    analyze possible causes of communication apprehension
    plan the presentation for specific audience, purpose, and situation
    develop an effective organizational pattern
    incorporate sufficient supporting material/research of topic
    use extemporaneous delivery style
    apply effective nonverbal communication to engage audience
    use effective and appropriate language