10606164Quality Systems
Course Information
Description
This course is an introduction to the foundational building blocks necessary for effective understanding and application of quality principles used today. The fundamentals of quality, measurement for quality, and statistics for quality will be explored as they relate to productivity, specifications, and inspections of processes. In addition, process capability and design of experiments is also explored.
Total Credits
2
Prior Learning Assessment
  • Exam-College Developed Challenge Exam
Course Competencies
  1. Analyze the history and concepts of Quality
    Assessment Strategies
    Written Objective Test
    Criteria
    Define quality and the key terms associated with quality.
    Identify the gurus of quality and key concepts of their philosophies.
    Outline awards and guidelines used in industry.
    Define key business concepts related to quality.

  2. Apply measurement principles used in Quality
    Assessment Strategies
    Written Objective Test
    Criteria
    Define the concept measurement and its role in quality.
    Differentiate between the key concepts associated with measurement.
    Explain differences between accuracy and precision.
    Calculate for data used in measurement of quality.
    Apply the process checklist to processes.

  3. Apply process management techniques used in Quality
    Assessment Strategies
    Written Product
    Criteria
    Define concepts associated to customers and customer requirements.
    Use common flowcharting techniques.
    Prepare pareto and fishbone diagrams.
    Prepare control charts.
    Determine the process capability indices of Cp and Cpk.
    Complete a basic design of experiment (DOE).

  4. Create a Quality Plan
    Assessment Strategies
    Written Product
    Criteria
    Identify objectives to be attained, including characteristics or specifications, uniformity, aesthetics, cycle time, etc.
    List steps in the process that constitute the operating practice or procedures of the organization.
    Identify responsibilities for the different phases of the process or project.
    Complete specific documents, practices, procedures, standards, or instructions for the process or project.
    Identify testing, inspection, and auditing procedures at appropriate stages.
    Outline procedure for changes and modifications.
    Outline the method for measuring the achievement of the quality objectives.