10530189Management of Coding Services
Course Information
Description
This course focuses on common coding management issues including coding quality, coding productivity, and workflow processes.  Recruitment, training, and retention of coding staff are included.  Effective communication in a diverse workplace is addressed.
Total Credits
1
Course Competencies
  1. Explain methods to assess coding quality
    Assessment Strategies
    by completing a written product on methods to assess coding quality
    by preparing a journal entry about information obtained about the topic of methods to assess coding quality
    Criteria
    written product includes an explanation of why coding quality is necessary
    written product includes the identification of users of coded data
    written product includes benchmarks in coding quality
    written product includes the method of calculating errors used to assess coding quality
    journal entry includes information methods to assess coding quality

  2. Explain methods to assess coding productivity
    Assessment Strategies
    by completing a written product on methods to assess coding productivity
    by preparing a journal entry about information obtained about the topic of methods to assess coding productivity
    Criteria
    written product includes an explanation of why coding productivity is necessary
    written product includes benchmarks in coding productivity
    written product includes the form names to use to assess coding productivity
    journal entry includes information methods to assess coding productivity

  3. Explore techniques to recruit and retain coding staff
    Assessment Strategies
    by completing a written product on techniques to recruit and retain medical coding staff
    by preparing a journal entry about information obtained about the topic of techniques to recruit and retain coding staff
    Criteria
    written product includes an explanation of why recruiting medical coding staff is necessary
    written product includes an advertisement for recruiting new staff
    written product includes a summary of a national salary survey for medical coding staff
    written product includes the form names to use in recruiting staff
    written product includes an analysis of interview questions (why ask the question, why is the question valid, what trait is the question assessing?)
    journal entry includes information about techniques to recruit and retain coding staff

  4. Summarize training and continuing education requirements for coding staff
    Assessment Strategies
    by completing a written product on training and continuing education for coding staff
    by asking questions from medical coding managers
    by preparing a journal entry about on information obtained about the topic of training and continuing education for coding staff
    Criteria
    written product includes an explanation of why training of medical coding staff is necessary
    written product includes benchmarks in training medical coding staff
    written product includes the records to keep while training medical coding staff
    written product includes you asking questions of medical coding managers regarding training issues of medical coding staff
    journal entry includes information about training and continuing education for coding staff

  5. Compare work flow process for coding services (ie, concurrent coding, retrospective coding, remote coding, outsourcing)
    Assessment Strategies
    by completing a written product on work flow process
    by preparing a journal entry about information obtained about the topic of work flow process
    Criteria
    written product includes a comparison between concurrent and retrospective medical coding
    written product includes a comparison between remote, outsourcing, and inhouse medical coding
    written product includes a discussion of various employment opportunities in the field of medical coding
    journal entry includes information work flow process

  6. Develop skills to effectively communicate in a diverse workplace
    Assessment Strategies
    by completing a written product on use of inclusive language and cultural awareness
    by preparing a journal entry using inclusive language and reflecting cultural awareness
    Criteria
    written product explains the importance of inclusive language and uses inclusive language
    written product summarizes new awareness gained by exploring a non-native culture
    written product cultivates communication skills needed in a diverse workplace
    journal entry includes self-reflection on intercultural and inclusive communication