10-508-120Dental Office Management
Course Information
Description
Prepares dental auxiliary students to manage telephones, appointments, recall systems, and inventory. Students also develop the skills needed to process accounts receivable and payable, collections, and third-party reimbursements. Students use dental software programs.
Total Credits
2
Course Competencies
  1. Employ telephone management techniques
    Assessment Strategies
    by managing incoming/outgoing telephone calls
    by taking telephone messages in a role-play
    Criteria
    utilize telephone courtesy techniques to place incoming/outgoing telephone calls
    answer the phone promptly
    greet the patient pleasantly
    identify the practice and yourself
    ask how you may help the caller
    ask for permission before putting patients on hold
    organize thoughts before placing outgoing calls
    telephone messages are complete and accurate

  2. Manage appointments
    Assessment Strategies
    by completing appointment scheduling exercises
    by completing a daily schedule
    Criteria
    appointment schedules include entries for a variety of dental procedures
    appointment schedules include allowances for routine office hours
    appointment schedules include allowances for emergency procedures
    appointment schedules include notations of meetings, vacations, and holidays
    appointment entries are accurate and complete
    daily schedule has all required items filled in completely

  3. Manage recall systems
    Assessment Strategies
    by managing recall system
    Criteria
    recall system accurately calculates the month of recall for a patient
    recall system includes a list of services included in a recall visit
    recall system includes a method for notifying recall patients

  4. Manage inventory and supplies
    Assessment Strategies
    in an oral, written or graphic assessment
    Criteria
    examine inventory systems
    evaluate the strengths of systems
    identify recommendations for the improvement of systems

  5. Process dental records
    Assessment Strategies
    using the simulated clinical chart
    Criteria
    transfer information from the scenario to the dental form completely and accurately
    enter the patient information accurately
    make a notation about a serious illness or allergy
    records are signed and dated
    records utilize standard English and correct usage, punctuation, spelling and abbreviations
    records show correct use and spelling of professional/technical terminology

  6. Operate business equipment and software programs
    Assessment Strategies
    by operating business equipment and software programs
    in a series of exercises provided by the instructor
    Criteria
    operate the equipment/software proficiently
    select the correct equipment for a given tasks

  7. Process accounts receivable and collections
    Assessment Strategies
    by processing accounts receivable
    by completing daily reports
    using information as provided by instructor
    Criteria
    accounts receivable exercises are complete and accurate
    accounts receivable system includes data concerning all account transactions
    accounts receivable system includes a system for statement generation
    daily reports provide a summary of all practice activity on a day-to-day basis
    daily reports are complete and accurate

  8. Process accounts payable
    Assessment Strategies
    by completing accounts payable
    using information as provided by instructor
    Criteria
    accounts payable exercises are complete and accurate
    accounts payable exercises include a system for paying bills and maintaining expense documentation
    accounts payable exercises include an annual expense summary

  9. Complete third-party forms
    Assessment Strategies
    by completing third party forms
    using information as provided by instructor
    Criteria
    third party forms are complete and accurate
    third party forms contain accurate categories of dental services (CDT)
    third party forms reflect patient and carrier payment responsibilities