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Explore the Role and Responsibilities of Emergency Dispatch Communicator’s in Public Safet
Assessment Strategies
Written Product
Written Objective Test
Criteria
written product includes the definition of Emergency Dispatch Communicator
written product includes a summary of issues involving the Emergency Dispatch Communicator’s role and responsibilities
written product includes the definition of Emergency
written product includes the definition of Communication
written product includes a list of roles and responsibilities of an Emergency Dispatch Communicator at a public safety communications center
written product includes a summary of the importance of ethical judgment and behavior in telecommunications
written product includes issues involving an agency’s organizational structure
written product includes issues involving functional relationships within an agency’s organizational structure
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Explore Communication Resources and Confidentiality
Assessment Strategies
through a written product
by accurately answering questions about the concepts that support this competency on one or more written exams
to be scheduled by your instructor at various points throughout the course
Criteria
Performance will be successful when:
written product includes a list some resources available in a public safety communications department
written product includes an explanation the importance of maintaining confidentiality of information
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Examine Telecommunication Systems and Technology
Assessment Strategies
through a written product
by accurately answering questions about the concepts that support this competency on one or more written exams
to be scheduled by your instructor at various points throughout the course
skill demonstration in a public safety communications center
Criteria
written product includes a description of the general configuration of a wired telephone system
written product includes a description of the mechanics of Landline phones and their effects on 9-1-1 calls
written product includes a description of the mechanics of Cellular phones and their effects on 9-1-1 calls
written product includes an explanation of Basic and the Enhanced 9-1-1 Systems
written product includes an explanation of Automatic Location Identification (ALI) and an Automatic Number Identification (ANI) system
written product includes an explanation of ALI and ANI systems and their relation to emergency telecommunications
written product includes other terms and concepts pertaining to emergency telecommunications
written product includes methods for tracing a call.
written product includes a summary of the requirements of the Americans with Disabilities Act (ADA) involving public safety and emergency telecommunications
written product includes an explanation of the types of technology and systems used for providing Deaf and Hearing Impaired citizen’s access and their basic operating functions
written product includes a description of the Baudot and ASCII signaling used in text telephones
written product identifies some methods for handling a call requiring text communication
you demonstrate the methods for handling a TDD call
written product distinguishes between a CAD and a mobile data system.
you identify the components of a CAD and how they relate to other computer systems
written product explain some methods for handling problems with a CAD system and/or a mobile data system
you demonstrate the methods for using CAD and mobile data systems
written product includes a summary of the various types of mapping tools utilized in a communications department
written product identifies types of recording equipment utilized in a communications department
you demonstrate the methods for using maps and recorders
written product identifies the various types of radio communication systems
written product defines terms and concepts associated with radio technology
written product includes an explanation of functions and operations of a radio
written product includes a list some Federal Communications (FCC) requirements of emergency telecommunication
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Demonstrate Basic Communications Skills
Assessment Strategies
through a written product
by accurately answering questions about the concepts that support this competency on one or more written exams
to be scheduled by your instructor at various points throughout the course
skill demonstration in a public safety communications center
Criteria
written product includes the components of the Communications Cycle
written product includes an example of the difference between listening and active listening
written product includes a list of types of ACTIVE listening techniques
you demonstrate ACTIVE listening techniques
written product identifies methods of effective communication
written product includes an explanation of important considerations of good communication and call-taking techniques during a crisis situation
written product includes a list of traits and qualities of a good Emergency Dispatch Communicator
written product identifies specific methods for gathering pertinent information
you demonstrate methods for gathering pertinent information
written product includes a summary of considerations for dealing with calls involving children and the elderly
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Identify Call Classification and Procedures - Police
Assessment Strategies
through a written product
by accurately answering questions about the concepts that support this competency on one or more written exams
to be scheduled by your instructor at various points throughout the course
skill demonstration in a public safety communications center
Criteria
written product includes a list of some types of police-related calls
written product includes examples of non-emergency calls
written product includes methods for classifying and providing pre-arrival instructions for law enforcement calls
written product explains the importance of maintaining responder and public safety
written product includes a summary of some methods for dealing with calls from children and the elderly regarding non-emergency and emergency service
you demonstrate the methods for classifying and handling calls requiring police service
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Identify Call Classification and Procedures – Fire/Rescue
Assessment Strategies
by accurately answering questions about the concepts that support this competency on one or more written exams
to be scheduled by your instructor at various points throughout the course
skill demonstration in a public safety communications center
Criteria
written product includes a list of some types of fire and rescue-related calls
written product includes methods for classifying and providing pre-arrival instructions for calls requiring fire and/or rescue service
written product identifies some methods for handling clothes/bodies that are on fire
written product explains the importance of maintaining firefighter/rescuer’s and the public’s safety
you demonstrate the methods for classifying and handling calls requiring police service
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Identify Call Classification and Procedures – Medical Emergencies
Assessment Strategies
through a written product
by accurately answering questions about the concepts that support this competency on one or more written exams
to be scheduled by your instructor at various points throughout the course
skill demonstration in a public safety communications center
Criteria
written product includes a list of some emergency calls that could require police response as well as EMS/Fire
written product includes methods for classifying and providing pre-arrival instructions for calls requiring EMS service
written product details the importance of maintaining the responder’s and public’s safety
written product identifies common medical terminology used by responders
you demonstrate the ability to understand and use medical terminology used by responders
written product identifies some methods for handling clothes/bodies that are on fire
written product explains the importance of maintaining firefighter/rescuer’s and the public’s safety
you demonstrate the methods for classifying and handling calls requiring EMS service
written product explains important response aspects of other types of possible urgent calls for service
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Demonstrate Proper Radio Communication Techniques
Assessment Strategies
through a written product
by accurately answering questions about the concepts that support this competency on one or more written exams
to be scheduled by your instructor at various points throughout the course
skill demonstration in a public safety communications center
Criteria
written product explains the importance of radio/data dispatch
written product identifies some methods for using phonetic alphabets and numeric codes
you demonstrate for using phonetic alphabets and numeric codes
written product explains some methods for broadcasting information over the radio
you demonstrate methods for broadcasting information over the radio
written product identifies key elements for accurately dispatching calls to responding units
you demonstrate accurately dispatching calls to responding units
written product identifies methods for obtaining and broadcasting descriptions of motor vehicles, persons, and events
you demonstrate methods for obtaining and broadcasting descriptions of motor vehicles, persons, and events
you demonstrate methods for microphone and headset placement and techniques to achieve effective broadcasting
you demonstrate the methods of radio communication techniques
written product identifies the Incident Command System (ICS) as a standardized, on-scene, all-hazards incident management approach
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Examine Liability and Legal Issues
Assessment Strategies
by accurately answering questions about the concepts that support this competency on one or more written exams
to be scheduled by your instructor at various points throughout the course
Criteria
written product includes the definitions of Liability, Vicarious Liability, and Tort
written product includes the definitions of Negligence and Damages
written product includes the definitions of Immunity, Public Duty Doctrine, and “Good Samaritan Statute
written product includes a summary of Federal laws that regulate Emergency Dispatch Communicators and their agencies
written product includes a summary of State laws that regulate Emergency Dispatch Communicators and their agencies
written product identifies methods for reducing exposure of liability
written product describes how the “call receiving”, “dispatching”, and “post-dispatch” phases of emergency communications can increase an exposure of liability
written product includes a discussion of discriminatory or improper practices as they relate to liability issues
written product includes a summary of some liability concerns in law enforcement, fire/rescue, and EMS agencies that may involve an Emergency Dispatch Communicator
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Analyze Stress Management