10504920 Emergency Dispatch Communications
Course Information
Description
Emergency Dispatch Communications addresses the basics of Emergency Dispatch Communications, the situations encountered in an emergency communications environment and the basic skills necessary to collect information in both emergency and non-emergency situations. 
Total Credits
3
Course Competencies
  1. Explore the Role and Responsibilities of Emergency Dispatch Communicator’s in Public Safet
    Assessment Strategies
    Written Product
    Written Objective Test
    Criteria
    written product includes the definition of Emergency Dispatch Communicator
    written product includes a summary of issues involving the Emergency Dispatch Communicator’s role and responsibilities
    written product includes the definition of Emergency
    written product includes the definition of Communication
    written product includes a list of roles and responsibilities of an Emergency Dispatch Communicator at a public safety communications center
    written product includes a summary of the importance of ethical judgment and behavior in telecommunications
    written product includes issues involving an agency’s organizational structure
    written product includes issues involving functional relationships within an agency’s organizational structure

  2. Explore Communication Resources and Confidentiality
    Assessment Strategies
    through a written product
    by accurately answering questions about the concepts that support this competency on one or more written exams
    to be scheduled by your instructor at various points throughout the course
    Criteria
    Performance will be successful when:
    written product includes a list some resources available in a public safety communications department
    written product includes an explanation the importance of maintaining confidentiality of information

  3. Examine Telecommunication Systems and Technology
    Assessment Strategies
    through a written product
    by accurately answering questions about the concepts that support this competency on one or more written exams
    to be scheduled by your instructor at various points throughout the course
    skill demonstration in a public safety communications center
    Criteria
    written product includes a description of the general configuration of a wired telephone system
    written product includes a description of the mechanics of Landline phones and their effects on 9-1-1 calls
    written product includes a description of the mechanics of Cellular phones and their effects on 9-1-1 calls
    written product includes an explanation of Basic and the Enhanced 9-1-1 Systems
    written product includes an explanation of Automatic Location Identification (ALI) and an Automatic Number Identification (ANI) system
    written product includes an explanation of ALI and ANI systems and their relation to emergency telecommunications
    written product includes other terms and concepts pertaining to emergency telecommunications
    written product includes methods for tracing a call.
    written product includes a summary of the requirements of the Americans with Disabilities Act (ADA) involving public safety and emergency telecommunications
    written product includes an explanation of the types of technology and systems used for providing Deaf and Hearing Impaired citizen’s access and their basic operating functions
    written product includes a description of the Baudot and ASCII signaling used in text telephones
    written product identifies some methods for handling a call requiring text communication
    you demonstrate the methods for handling a TDD call
    written product distinguishes between a CAD and a mobile data system.
    you identify the components of a CAD and how they relate to other computer systems
    written product explain some methods for handling problems with a CAD system and/or a mobile data system
    you demonstrate the methods for using CAD and mobile data systems
    written product includes a summary of the various types of mapping tools utilized in a communications department
    written product identifies types of recording equipment utilized in a communications department
    you demonstrate the methods for using maps and recorders
    written product identifies the various types of radio communication systems
    written product defines terms and concepts associated with radio technology
    written product includes an explanation of functions and operations of a radio
    written product includes a list some Federal Communications (FCC) requirements of emergency telecommunication

  4. Demonstrate Basic Communications Skills
    Assessment Strategies
    through a written product
    by accurately answering questions about the concepts that support this competency on one or more written exams
    to be scheduled by your instructor at various points throughout the course
    skill demonstration in a public safety communications center
    Criteria
    written product includes the components of the Communications Cycle
    written product includes an example of the difference between listening and active listening
    written product includes a list of types of ACTIVE listening techniques
    you demonstrate ACTIVE listening techniques
    written product identifies methods of effective communication
    written product includes an explanation of important considerations of good communication and call-taking techniques during a crisis situation
    written product includes a list of traits and qualities of a good Emergency Dispatch Communicator
    written product identifies specific methods for gathering pertinent information
    you demonstrate methods for gathering pertinent information
    written product includes a summary of considerations for dealing with calls involving children and the elderly

  5. Identify Call Classification and Procedures - Police
    Assessment Strategies
    through a written product
    by accurately answering questions about the concepts that support this competency on one or more written exams
    to be scheduled by your instructor at various points throughout the course
    skill demonstration in a public safety communications center
    Criteria
    written product includes a list of some types of police-related calls
    written product includes examples of non-emergency calls
    written product includes methods for classifying and providing pre-arrival instructions for law enforcement calls
    written product explains the importance of maintaining responder and public safety
    written product includes a summary of some methods for dealing with calls from children and the elderly regarding non-emergency and emergency service
    you demonstrate the methods for classifying and handling calls requiring police service

  6. Identify Call Classification and Procedures – Fire/Rescue
    Assessment Strategies
    by accurately answering questions about the concepts that support this competency on one or more written exams
    to be scheduled by your instructor at various points throughout the course
    skill demonstration in a public safety communications center
    Criteria
    written product includes a list of some types of fire and rescue-related calls
    written product includes methods for classifying and providing pre-arrival instructions for calls requiring fire and/or rescue service
    written product identifies some methods for handling clothes/bodies that are on fire
    written product explains the importance of maintaining firefighter/rescuer’s and the public’s safety
    you demonstrate the methods for classifying and handling calls requiring police service

  7. Identify Call Classification and Procedures – Medical Emergencies
    Assessment Strategies
    through a written product
    by accurately answering questions about the concepts that support this competency on one or more written exams
    to be scheduled by your instructor at various points throughout the course
    skill demonstration in a public safety communications center
    Criteria
    written product includes a list of some emergency calls that could require police response as well as EMS/Fire
    written product includes methods for classifying and providing pre-arrival instructions for calls requiring EMS service
    written product details the importance of maintaining the responder’s and public’s safety
    written product identifies common medical terminology used by responders
    you demonstrate the ability to understand and use medical terminology used by responders
    written product identifies some methods for handling clothes/bodies that are on fire
    written product explains the importance of maintaining firefighter/rescuer’s and the public’s safety
    you demonstrate the methods for classifying and handling calls requiring EMS service
    written product explains important response aspects of other types of possible urgent calls for service

  8. Demonstrate Proper Radio Communication Techniques
    Assessment Strategies
    through a written product
    by accurately answering questions about the concepts that support this competency on one or more written exams
    to be scheduled by your instructor at various points throughout the course
    skill demonstration in a public safety communications center
    Criteria
    written product explains the importance of radio/data dispatch
    written product identifies some methods for using phonetic alphabets and numeric codes
    you demonstrate for using phonetic alphabets and numeric codes
    written product explains some methods for broadcasting information over the radio
    you demonstrate methods for broadcasting information over the radio
    written product identifies key elements for accurately dispatching calls to responding units
    you demonstrate accurately dispatching calls to responding units
    written product identifies methods for obtaining and broadcasting descriptions of motor vehicles, persons, and events
    you demonstrate methods for obtaining and broadcasting descriptions of motor vehicles, persons, and events
    you demonstrate methods for microphone and headset placement and techniques to achieve effective broadcasting
    you demonstrate the methods of radio communication techniques
    written product identifies the Incident Command System (ICS) as a standardized, on-scene, all-hazards incident management approach

  9. Examine Liability and Legal Issues
    Assessment Strategies
    by accurately answering questions about the concepts that support this competency on one or more written exams
    to be scheduled by your instructor at various points throughout the course
    Criteria
    written product includes the definitions of Liability, Vicarious Liability, and Tort
    written product includes the definitions of Negligence and Damages
    written product includes the definitions of Immunity, Public Duty Doctrine, and “Good Samaritan Statute
    written product includes a summary of Federal laws that regulate Emergency Dispatch Communicators and their agencies
    written product includes a summary of State laws that regulate Emergency Dispatch Communicators and their agencies
    written product identifies methods for reducing exposure of liability
    written product describes how the “call receiving”, “dispatching”, and “post-dispatch” phases of emergency communications can increase an exposure of liability
    written product includes a discussion of discriminatory or improper practices as they relate to liability issues
    written product includes a summary of some liability concerns in law enforcement, fire/rescue, and EMS agencies that may involve an Emergency Dispatch Communicator

  10. Analyze Stress Management

This Outline is under development.