10504903Professional Communications
Course Information
Description
In this course, the learner will apply knowledge of the communication process, apply communication techniques, integrate verbal and physical intervention skills, develop strategies to obtain information in a variety of situations, differentiate between interview and interrogation, and analyze information for consideration as corroborative evidence.This course consists of competencies and learning objectives from the following blocks of instruction from the Law Enforcement Standards Board 520 hour Law Enforcement Basic Training Curriculum.Professional Communication - 24 hoursInterview and Interrogation - 6 hours
Total Credits
3
Course Competencies
  1. IV-B-1 Apply knowledge of the communication process.
    Assessment Strategies
    by gathering and conveying information during interviews
    Criteria
    you make initial contact with everyone present
    you use open-ended, specific and follow-up questions in your contacts
    you display a professional tone and demeanor during the contacts
    you gather enough information to make informed decisions
    you conclude contacts positively by being polite and respectful

  2. IV-B-2 Apply communication techniques.
    Assessment Strategies
    by applying communication strategies (information gathering, arbitration, mediation) in simulated situations
    Criteria
    you make initial contact with everyone present
    you use open-ended, specific and follow-up questions in your contacts
    you display a professional tone and demeanor during the contacts
    you use verbalization techniques that calm down irritated and upset subjects
    you gather enough information to make informed decisions
    you resolve contacts based on the information that you have gathered

  3. IV-B-3 Integrate verbal and physical intervention skills.
    Assessment Strategies
    by analyzing communication observed in at least two use-of-force videos, simulations, or incidents
    by applying communication strategies in simulated tactical situations (This will be assessed in DAAT, Firearms, and Vehicle Contacts.)
    Criteria
    you describe the importance of clear commands before, during, and after any tactical confrontations
    you describe the purpose of verbalization and tactical communications
    you describe the benefits of verbalization and tactical communication, to the officer, suspect, and society

  4. VI-A-1 Develop strategies to obtain information in a variety of situations.
    Assessment Strategies
    by interviewing a juvenile or adult in a simulated situation
    Criteria
    you build rapport with the juvenile or adult
    information gathered in the simulated interview is verified as accurate/truthful in your estimation

  5. VI-A-2 Differentiate between interview and interrogation.
    Assessment Strategies
    by contrasting an interview and an interrogation on a concept map
    by conducting a role-play interview
    by conducting a role-play interrogation
    Criteria
    concept map shows the interview and interrogation as the center and important related themes branch out from each
    concept map uses circles or ovals to enclose an important term or concept for each
    concept map uses straight lines with arrows (single or double-headed) to link terms that are related
    concept map includes at least six concepts for interview and six concepts for interrogation that clarify them
    concept map concepts are arranged in a pattern that best represents the information
    concept map concepts are built so they clarify the relationship between an interview and an interrogation
    concept map concepts are built so they clarify the differences between an interview and an interrogation
    you clearly distinguish between an interview and an interrogation based on legal differences
    interview is friendly in tone
    interview results in complete and truthful information
    interview is preceded with introductions and identification
    interrogation is professional in tone
    interrogation demonstrates the principles "9 Steps of Interrogation"
    interrogation does not give away any information not intended to be given away
    interrogation complies with current law

  6. VI-A-3 Analyze information for consideration as corroborative evidence.
    Assessment Strategies
    by analyzing information from at least two different interview transcripts
    Criteria
    you compare information from more than one interview and analyze it for consistency and truthfulness