10501104Contemporary Healthcare Practices
Course Information
Description
An introduction to contemporary healthcare practices for students interested in a career serving diverse healthcare communities. Learners explore the essential skills required for equitable and inclusive person-centered interactions. Learners examine various health communities, mindful practices, professionalism, problem solving, and patient confidentiality.
Total Credits
2
Course Competencies
  1. Examine healthcare communities
    Assessment Strategies
    Oral, Written or Graphic Assessment
    Criteria
    describe the role and impact of major governmental regulatory healthcare agencies
    explain the organizational structure of healthcare systems within the regulatory environment
    examine the demographics of various healthcare communities
    identify major trends in healthcare services
    explore the roles of various members of the healthcare team
    explore the impact of these trends within healthcare communities
    explore career pathways in healthcare

  2. Demonstrate professional behavior as a member of the healthcare team
    Assessment Strategies
    Oral, Written or Graphic Assessment
    Criteria
    recognize ethical, moral, and legal standards
    demonstrate time management techniques
    present a professional image consistent with healthcare facility standards
    model wellness behaviors and personal hygiene
    exhibit characteristics of dependability and responsibility
    demonstrate initiative
    manage your emotional response

  3. Protect patient privacy and confidentiality
    Assessment Strategies
    Oral, Written or Graphic Assessment
    Criteria
    identify privacy and confidentiality concerns
    explore various healthcare professional codes of ethics and your obligation to uphold them
    follow federal (HIPAA) and state privacy and confidentiality regulations
    explain the Patient’s Bill of Rights in various healthcare communities
    describe potential consequences for privacy or confidentiality violations for yourself and the organization

  4. Demonstrate effective interactions in various healthcare settings
    Assessment Strategies
    Oral, Written or Graphic Assessment
    Criteria
    describe components of effective interpersonal communication
    demonstrate active listening skills
    adjust your dialogue to meet the needs of the audience
    apply cultural sensitivity in your interactions
    apply constructive conflict resolution skills
    evaluate your ability to function as an effective team member
    demonstrate awareness of the impact of nonverbal communication across cultures
    use professional language

  5. Analyze the impact of customer service in healthcare settings
    Assessment Strategies
    Oral, Written or Graphic Assessment
    Criteria
    distinguish between internal and external healthcare customers
    use a person-centered approach when communicating
    examine impacts of good and poor customer service
    identify ways organizations measure customer satisfaction
    describe the resources available to improve customer service (i.e., interpreters, large print resources)
    identify resources to improve culturally sensitive healthcare delivery
    examine the impact of the healthcare disparities and environment on patients and families as it relates to customer service
    explore diverse cultural health perspectives and their impact on healthcare delivery

  6. Demonstrate effective written communication skills in healthcare settings
    Assessment Strategies
    Oral, Written or Graphic Assessment
    Criteria
    document medical information appropriate to the intended audience and your scope of practice
    document only relevant and necessary details
    utilize medical language and avoid abbreviations, slang terms, and emoticons
    explore correct and appropriate grammar, punctuation, spelling, syntax, and word usage specific to your target demographic

  7. Apply an organized process to solve problems in healthcare
    Assessment Strategies
    Oral, Written or Graphic Assessment
    Criteria
    identify the problem accurately
    generate potential solutions for the problem
    select a solution
    generate a plan to implement the solution
    evaluate the outcome

  8. Demonstrate culturally mindful practices as a member of the healthcare team
    Assessment Strategies
    Oral, Written or Graphic Assessment
    Criteria
    recognize barriers to inclusion such as unconscious/conscious biases, stereotypes, past experiences, and the impact of social networks and the entertainment industry
    examine aspects of diverse cultures, such as languages, religions, spiritual practices, traditions, customs, beliefs, and values
    recognize how culture influences attitudes, behaviors, and expectations related to health, wellness, and the provision of services
    identify the impact of your values and beliefs on the healthcare team
    demonstrate cultural humility to practice person-centered care
    recognize the benefits of inclusive practices to enhance patient outcomes