10185116Intro to Quality Systems
Course Information
Description
The learner will be introduced to modern quality systems and their function as it relates to continuous improvement, lowering costs associated with wastes, rework, and process variation. Each learner will demonstrate the application of a personal quality philosophy and identify stakeholder relationships and customer expectations. The learner will develop a system-focus through exploring the principles, models, and tools of Lean, Six Sigma, and ISO and apply the principles, models and tools to manage and measure effectiveness of improvement projects.
Total Credits
3
Course Competencies
  1. Identify the foundations of lean
    Criteria
    you differentiate between the 8 wastes
    you utilize a workplace scan to identify wastes
    you differentiate between value-added and non-valued added
    you explain the concept of vision
    you apply the four Lean Enterprise goals

  2. Apply each of the 5s elements
    Assessment Strategies
    You will demonstrate your competence: and/or exam, quiz, written paper, project, discussion, activity
    Criteria
    you identify the importance of each of the 5s'
    you design a 5s project
    you conduct a workplace scan, set in order, shine, standardization, and sustain

  3. Examine concepts of lean principles
    Assessment Strategies
    You will demonstrate your competence: and/or exam, quiz, written paper, project, discussion, activity
    Criteria
    you describe the interdependence of lean principles
    you identify an application of lean principles in student's environment

  4. Utilize Value Stream Mapping to evaluate the need for improvements
    Assessment Strategies
    You will demonstrate your competence: and/or exam, quiz, written paper, project, discussion, activity
    Criteria
    you construct a value stream map
    you interpret a value stream map, identifying non -value-added and value-added activities
    you differentiate the difference between lead time and cycle time
    you define Takt time

  5. Implement 5s project
    Assessment Strategies
    You will demonstrate your competence: and/or exam, quiz, written paper, project, discussion, activity
    Criteria
    you complete a 5s project
    you analyze a project using the PDCA cycle

  6. Examine the history of ISO
    Assessment Strategies
    You will demonstrate your competence: and/or exam, quiz, written paper, project, discussion, activity
    Criteria
    you define the purpose of the International Organization of Standards
    you define the basic structure of the International Organization of Standards
    you outline how standards are developed
    you define the process of ISO certification
    you compare the benefits and challenges of ISO certification

  7. Describe the basic concepts of ISO 9000, ISO9001, ISO9004, and ISO14001
    Assessment Strategies
    You will demonstrate your competence: and/or exam, quiz, written paper, project, discussion, activity
    Criteria
    you identify the basic concepts and purpose of ISO 9000, 9001, 9004, and 14001
    you explain how the family of standards complement each other

  8. Identify the relationship of the ISO family of standards to other quality systems
    Assessment Strategies
    You will demonstrate your competence: and/or exam, quiz, written paper, project, discussion, activity
    Criteria
    you correlate the PDCA cycle with ISO
    you identify the utilization of SPC with ISO
    you explore the impact of Lean in conjunction with ISO
    you outline how Six Sigma complements ISO
    you summarize how other quality systems can be used in conjunction and complement ISO

  9. Summarize the importance of the process approach to quality management
    Assessment Strategies
    You will demonstrate your competence: and/or exam, quiz, written paper, project, discussion, activity
    Criteria
    you identify the major quality management processes of an organization
    you compare systematic, process, and procedural flowcharts
    you determine which processes to monitor using a gap analysis

  10. Explain the role of statistical process control in the Process Approach, System Approach to Management, Continual Improvement, and Factual Approach to decision making principles.
    Assessment Strategies
    You will demonstrate your competence: and/or exam, quiz, written paper, project, discussion, activity
    Criteria
    you explain the difference between standardization, conformity, and variation
    you identify benefits and risks of "goal post" and "loss function" approaches to quality
    you explain the difference between in-control and in-spec
    you apply SPC to a case study to assist with the reduction and controlling of variation

  11. Examine the evolution of Six Sigma statistics to a Six Sigma quality program
    Assessment Strategies
    You will demonstrate your competence: and/or exam, quiz, written paper, project, discussion, activity
    Criteria
    you explain the evolution of Six Sigma Statistiscs to a Six Sigma quality program
    you define the foundational principles of Six Sigma

  12. Outline a project using the DMAIC problem-solving method
    Assessment Strategies
    You will demonstrate your competence: and/or exam, quiz, written paper, project, discussion, activity
    Criteria
    you select a process improvement project using key business metrics
    you identify KPIV and KPOV
    you define data collection methods and tools
    you develop a plan for the define, measure, analyze, improve and controls steps

  13. Overview the basic tools of Six Sigma
    Assessment Strategies
    You will demonstrate your competence: and/or exam, quiz, written paper, project, discussion, activity
    Criteria
    you explain the use of brainstorming, flowcharting, cause and effect, scatter diagram, checksheet, pareto, run charts, and variable charts with a Six Sigma quality program
    you differentiate between when to use a variable and attribute control chart
    you demonstrate a force field

  14. Create a customer focus
    Assessment Strategies
    You will demonstrate your competence: and/or exam, quiz, written paper, project, discussion, activity
    Criteria
    you explain the purpose of quality functional deployment
    you convert customer needs into prioritize actions using QFD

  15. Define key metric and measure indicators of performance
    Assessment Strategies
    You will demonstrate your competence: and/or exam, quiz, written paper, project, discussion, activity
    Criteria
    you identify key process input variables for a process (KPIV)
    you identify key process output variables for a process(KPOV)

  16. Explain the methodology of sampling
    Assessment Strategies
    You will demonstrate your competence: and/or exam, quiz, written paper, project, discussion, activity
    Criteria
    you explain what impacts acceptable sampling
    you identify minimal sample sizes for variable and attribute case study data

  17. Conduct a failure modes and effects analysis
    Assessment Strategies
    You will demonstrate your competence: and/or exam, quiz, written paper, project, discussion, activity
    Criteria
    you explain the purpose of a failure modes and effects analysis
    you complete a failure modes and effects analysis

This Outline is under development.