Course | Madison College Outline of Instruction

10185112Employee Involvement in Quality

Course Information

Description

This course provides the opportunity for learners to develop knowledge and skills to engage employees in improving customer satisfaction, processes, and profits. The learner will apply the skills and tools necessary to facilitate systematic problem solving and team development in their work environment. Learners will examine the benefits and challenges of group work, effective team roles, stages of team development, consensus building, the process of: problem definition, data acquisition, analysis, developing alternative solutions, solution implementation, evaluation, and documentation.

Total Credits

Course Competencies

Define employee involvement/engagement

Assessment Strategies

and/or exam, quiz, written paper, project, discussion, activity

Criteria

you examine a variety of employee involvement programs and determine the employee's role

you research employee involvement in various industries

you summarize employee involvement based on quality systems
Identify the benefits and challenges of employee involvement

Assessment Strategies

and/or exam, quiz, written paper, project, discussion, activity

Criteria

you examine the benefits and challenges from an employee's perspective

you examine the benefits and challenges from a supervisor's perspective

you examine the benefits and challenges from an employer's perspective
Explain methods of obtaining improvement ideas through employee involvement

Assessment Strategies

and/or exam, quiz, written aper, project, discussion, activity

Criteria

you compare the benefits and challenges of using suggestion systems

you identify the employee's role in generating improvement ideas using quality systems or statistical data collection

you define the employee's role in generating improvement ideas using warranty claims and customer service complaints
Develop a plan to gather improvement ideas

Assessment Strategies

and/or examine, quiz written paper, project, discussion, activity

Criteria

you distinguish between the benefits of challenges of different methods obtaining employee improvement ideas

you develop strategies to increase employee involvement through collecting employee improvement ideas
Summarize the roles and responsibilities of team leadership, facilitation, and participation

Assessment Strategies

and/or exam, quiz, written paper, project, discussion, activity

Criteria

you define the differences between the roles of team leaders, team facilitator, and team participants
Demonstrate team meeting leadership

Assessment Strategies

and/or exam, quiz, written paper, project, discussion, activity

Criteria

you develop an outcome based agenda, meeting documentation, and meeting objectives

you guide a brainstorming session
Explain the stages and processes of team development

Assessment Strategies

and/or exam, quiz, written paper, project, discussion, activity

Criteria

you will distinguish between the stages of teams

you will recommend tactics to move teams through the stages
Demonstrate facilitation of effective team communication

Assessment Strategies

and/or exam, quiz, written paper, project, discussion, activity

Criteria

you collaboratively work with a small group to develop ground rules

you develop strategies to address behaviors that help/hinder team effectiveness

you describe the role of "gatekeeper"

you demonstrate the role of "scribe"
Demonstrate methods of gaining consensus

Assessment Strategies

and/or exam, quiz, written paper, project, discussion, activity

Criteria

you participate in consensus activities

you define when nominal group technique and multi-voting consensus methods are appropriate techniques to utilize
Demonstrate team meeting planning

Assessment Strategies

and/or exam, quiz, written paper, project, discussion, activity

Criteria

you outline the rationale for team participant selection based on experience, content knowledge, authority and interest

you develop meeting objectives/outcomes

you develop construction of objective/outcome-based meeting agenda

you identify a variety of team meeting set-ups
Examine the benefits and challenges of problem solving decision making in groups

Assessment Strategies

and/or exam, quiz, written paper, project, discussion, activity

Criteria

you compare the advantages and disadvantages of diversity to team effectiveness

you determine possible sources of resistance to working as a team

you identify the benefits of working as a team
Demonstrate the steps and progression of the systematic problem solving process

Assessment Strategies

and/or exam, quiz, written paper, project, discussion, activity

Criteria

you compare rational and behavioral problem solving

you apply systematic problem solving method including the steps of gathering ideas, generating solutions, evaluating solutions, developing implementation plan, and evaluating performance of solutions
Derive a list of possible problem solutions through creative techniques

Assessment Strategies

and/or exam, quiz, written paper, project, discussion, activity

Criteria

you participate in a brainstorming session

you develop a preferred list of solutions using the nominal group technique
Demonstrate criteria evaluation method of alternative selection

Assessment Strategies

and/or exam, quiz, written paper, project, discussion, activity

Criteria

you differentiate between absolute and preferred solution criteria

you evaluate solutions based on absolute and preferred criteria
Construct a solution implementation plan

Assessment Strategies

and/or exam, quiz, written paper, project, discussion, activity

Criteria

you prepare a solution implementation plan including activities, resources, and timeline