10185111Understanding Organizational Change
Course Information
Description
The course is designed to introduce the learner to the impact of change in work units of all sizes. Learners will examine the process for positive change, learn the necessary tools to implement a change within their organization, department or work unit, and develop their skills to become a positive change agents. Learners will also explore strategies to manage conflict and resistance to change whether interpersonal, organizational, gender, generational, and cultural.
Total Credits
3
Course Competencies
  1. Define conflict
    Assessment Strategies
    and/or exam, quiz, written paper, project, discussion, activity
    Criteria
    you identify the conditions of conflict
    you differentiate between assumptions and facts regarding conflict

  2. Explain the effects of conflict
    Assessment Strategies
    and/or exam, quiz, written paper, project, discussion, activity
    Criteria
    you recognize conflict can produce both positive and negative impacts
    you explain how groupthink can cause conflict
    you outline the model for conflict management

  3. Explain the sources of conflict
    Assessment Strategies
    and/or exam, quiz, written paper, project, discussion, activity
    Criteria
    you recognize conflict is caused by multiple sources
    you become aware of generational, gender, and cultural differences that cause conflicts
    you examine how personal values can cause conflict
    you identify organizational causes of conflict

  4. Determine the appropriate conflict strategy
    Criteria
    you explain five conflict strategies
    you evaluate situations and determine which conflict strategy should be applied

  5. Apply communication skills for diffusing conflict
    Assessment Strategies
    and/or exam, quiz, written paper, project, discussion, activity
    Criteria
    you differentiate between creating a supportive and defensive environment
    you examine communication roadblocks
    you identify the communication skills needed to resolve conflict
    you apply active listening and feedback skills to resolve conflict

  6. Outline the need for change
    Assessment Strategies
    and/or exam, quiz, written paper, project, discussion, activity
    Criteria
    you recognize the necessity and pace of change
    you identify the driving and restraining forces of change from an organizational, employee, and customer perspective

  7. Recognize the importance and role of an individual change agent
    Assessment Strategies
    and/or exam, quiz, written paper, project, discussion, activity
    Criteria
    you relate the importance of change individually to success of organizational change
    you become aware of the various drivers of resistance to change
    you analyze your own resistance to change
    you list and explain the stages people go through when confronted by change
    you determine the proactive and reactive responses to change
    you analyze the characteristics of a positive change and develop an action to become a more positive change agent

  8. Evaluate change from the supervisor or lead position
    Assessment Strategies
    and/or exam, quiz, written paper, project, discussion, activity
    Criteria
    you analyze prior change initiative by an organization to determine an organization's willingness to change
    you list the driving and restraining forces of change for an organization
    you analyze why change intitiatives failed based on personal experiences and case studies
    you develop strategies to reduce resistance and move individuals through the stages people go through when confronted with change
    you review a variety of change models
    you utilize current change models to develop a comprehensive model that is understandable and useable by learner

  9. Describe the systematic approach to change management
    Assessment Strategies
    and/or exam, quiz, written paper, project, discussion, activity
    Criteria
    you identify the differences between logical and emotional approaches to change
    you explain the benefits and characteristics of systematic approach to change projects

  10. Explain the sequencing and purpose of Kotter's eight step change model
    Assessment Strategies
    and/or exam, quiz, written paper, project, discussion, activity
    Criteria
    you outline the importance and key components of step 1 Creating a climate for change
    you outline the importance and key components of step 2 Building guiding teams
    you outline the importance and key components of step 3 Get the vision right
    you outline the importance and key components of step 4 Comminuate for buy-in
    you outline the importance and key components of step 5 Enable change
    you outline the importance and key components of step 6 Create short-term wins
    you outline the importance and key components of step 7 Don't let up
    you outline the importance and key components of step 8 Make it stick

  11. Apply Kotter's eight step change model
    Assessment Strategies
    and/or exam, quiz, written paper, project, discussion, activity
    Criteria
    you create a change plan using Kotter's 8 step model that can be accomplished in 24 hours
    you create a change plan using Kotter's 8 step model that can be accomplished in 1-5 days
    you create a change plan using Kotter's 8 step model that can be accomplished in 6-30 days
    you create change plans that incorporate a personal change, departmental change, and a cross functional change

This Outline is under development.