Course

10162122 Exemplary Communication Skills in Insurance
Course Information
Description
This course provides the student with tools to improve communication skills in an insurance environment. The course will cover proper letter and memorandum preparation, e-mail and verbal communication with customers, co-workers, company representatives, and producers in the insurance industry. The course will also work with designing and delivering oral presentations and students will present a topic to the class.
Total Credits
1
Course Competencies (Course Outcomes)
  1. Deliver a successful oral presentation.
    Assessment Strategies
    By answering a set of questions in Blackboard.
    By preparing and presenting a topic to the class.
    Criteria
    Student can identify the main steps in preparing the message in a presentation.
    Students can list three ways to grasp the audience s attention during a presentation.
    Student can present a topic to the class.

  2. Apply the characteristics of effective communication.
    Assessment Strategies
    By reviewing correspondence and making suggestions for improvement.
    By answering a set of questions in Blackboard
    Criteria
    Student can list and explain five characteristics of effective communication.
    Student can describe strategies for communicating more effectively.

  3. Apply appropriate insurance laws to insurance office written and verbal communications.
    Assessment Strategies
    By reviewing correspondence and identifying information that cannot be shared outside of the office.
    By role playing verbal communication situations that may present themselves.
    Criteria
    Student can list three insurance laws that pertain to sharing of information.

  4. List four ways to improve both listening and telephone communication skills.
    Assessment Strategies
    By sharing a message with a fellow student and clarifying the meaning.
    Criteria
    Students can describe the listening process.
    Students can name ways to understand the message being sent.

  5. Use professional business correspondence processes and strategies.
    Assessment Strategies
    By submitting a letter to the instructor on a specific topic.
    By editing a piece of business correspondence received and submitting it to the instructor.
    By identifying ineffective messages from business correspondence.
    By successfully completing assignments at the end of the chapter.
    Criteria
    Student can prepare a business letter, adapting it to a specific audience, using the three step writing process.
    Students can apply steps to improve readability of correspondence.