10160165Medical Administrative Procedures
Course Information
Description
Learn administrative skills and techniques for efficient and effective function within the electronic medical office environment. Through the use of an electronic practice management platform, practical application workflow activities include patient demographics, appointment scheduling, healthcare documentation and template use, patient billing and reimbursement, insurance claims and payments, patient statements, and financial and clinical reports. Other topics include telephone procedures, introduction to diagnostic and procedural coding, diversity in healthcare, effective business meetings, travel arrangements and itineraries, and qualities of a successful healthcare professional.
Total Credits
3
Course Competencies
-
Use electronic health record/practice management softwareAssessment StrategiesSkill DemonstrationSimulationCriteriayou accurately and efficiently utilize electronic health record/practice management softwareyou create accurate practice management reportsyou achieve a minimum of 76% on final practice management simulation
-
Explore health information and related Federal laws in healthcareAssessment StrategiesOpen-resource worksheetQuizCriteriayou review healthcare law articles and resourcesyou apply healthcare law rules and regulationsyou achieve a minimum of 76% on the open-resource worksheetyou achieve a minimum of 76% on the quiz
-
Examine healthcare insurance basicsAssessment StrategiesWorksheetQuizCriteriayou review websites and resourcesyou accurately complete assigned worksheetyou achieve a minimum of 76% on the quiz
-
Assign proper medical codesAssessment StrategiesSkill DemonstrationQuizCriteriayou use practice management softwareyou assign accurate ICD codes to diagnosesyou assign accurate CPT codes to services/proceduresyou identify code linkageyou accurately assign codes in practice management softwareyou achieve a minimum of 76% on the quiz
-
Follow proper telephone proceduresAssessment StrategiesResearch projectWritten productQuizRole playCriteriayou describe appropriate telephone skills and etiquetteyou participate in discussion response using accurate grammar and punctuationyou participate in role play activity providing appropriate telephone greetings and proceduresyou achieve a minimum of 76% on the quiz
-
Schedule appointments in the medical officeAssessment StrategiesSkill DemonstrationSimulationQuizCriteriayou explore appointment scheduling methodsyou use practice management software to maintain provider schedulesyou navigate to the appropriate provider, date, and time for appointmentsyou include required information for patient appointmentsyou accurately reschedule patient appointmentsyou enter non-patient meetings for providersyou print provider schedulesyou achieve a minimum of 76% on the simulationyou achieve a minimum of 76% on the quiz
-
Manage patient informationAssessment StrategiesSkill DemonstrationSimulationCriteriayou use practice management softwareyou accurately enter patient demographic informationyou accurately enter patient insurance and payer informationyou create patient case/problem listyou enter appropriate diagnosis code(s)you enter the patient's provideryou achieve a minimum of 76% on the simulation
-
Explore diverse patient populations in healthcare todayAssessment StrategiesResearch projectReflectionCriteriayou reflect on your own culture and beliefsyou view presentation materials on healthcare disparities and cultural differencesyou research the cultural healthcare beliefs and practices for an assigned cultureyou create a brochure on healthcare beliefs for a cultureyou participate in the course discussion
-
Complete patient billing, reimbursements, and collectionsAssessment StrategiesSkill DemonstrationSimulationQuizCriteriayou use practice management softwareyou post patient charges into practice management software programyou post patient payments into practice management software programyou post insurance payments into practice management software programyou update patient statements in practice management software programyou create a collection letter using practice management software programbilling, reimbursements, and collection transactions are complete and accurateyou achieve a minimum of 76% on the quiz
-
Create insurance claimsAssessment StrategiesSkill DemonstrationSimulationQuizCriteriayou use practice management softwareclaims are complete and accurateclaim is submitted correctlyyou achieve a minimum of 76% on the simulationyou achieve a minimum of 76% on the quiz
-
Create financial and clinical reportsAssessment StrategiesSkill DemonstrationSimulationQuizCriteriayou use practice management softwareyou use basic accounting termsyou demonstrate basic accounting principlesyou produce financial reports for the medical officeyou explain importance of aging reportsreports are written using standard English and correct punctuation, spelling and abbreviationsreports show correct use of professional/technical terminologyyou achieve a minimum of 76% on the simulationyou achieve a minimum of 76% on the quiz
-
Explore effective business meeting managementAssessment StrategiesBlog postingWritten ProductQuizCriteriayou view meeting presentations and materialsyou reflect on meeting experiencesyou research components of effective meetingsyou create an agendayou view meeting minutes presentations and materialsyou achieve a minimum of 76% on the quiz
-
Plan travel arrangementsAssessment StrategiesSimulationQuizCriteriayou plan travel to a mock conference using the Internettravel arrangements include dates, times, method of transportation, lodging, and meal costsyou create a professional travel itineraryyou achieve a minimum of 76% on the quiz
-
Explore qualities of healthcare professionalsAssessment StrategiesWritten ProductSelf AssessmentReflectionCriteriayou view presentationsyou participate in course blogsyou evaluate time managementyou create professional and personal goals