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Participate in employer’s selection process
Assessment Strategies
Written Product
Criteria
Analyze your education and experience
Analyze a job description
Communicate how your education and experience align with the job
Document contact information of those willing to provide a reference for you
Receive an offer of a paid internship
Respond to the offer
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Participate in on-the-job work
Assessment Strategies
On-the-job Skill Performance, Employee Evaluation
Criteria
216 hours of work experience is verified by internship supervisor
Location of work is determined by employer
Employee Evaluation is conducted per instructor guidelines
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Apply skills from courses to job skills
Assessment Strategies
On-the-job Skill Performance, Written Product, Employee Evaluation, and/or Final Report
Criteria
Describe the job tasks unique to the internship
Describe the training received during the internship
Report includes a summary of the internship experience as specified by the instructor
You connect job tasks to training received both at Madison College and the internship site
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Demonstrate problem-solving skills
Assessment Strategies
On-the-job Skill Performance, Written Product, Employee Evaluation, and/or Final Report
Criteria
Documents are generated using effective software tools
Research data related to the problem and potential solution
Use critical thinking to analyze, evaluate, and synthesize information
Develop reasoned judgments and decisions
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Demonstrate customer service skills
Assessment Strategies
On-the-job Skill Performance, Written Product, Employee Evaluation, and/or Final Report
Criteria
Demonstrate active listening
Customer service is performed in person and via phone
Customer service is performed electronically
Customer service is courteousness, following etiquette guidelines
Use a troubleshooting process and diagnostic tools for technology support
Support is tracked per employer guidelines
Escalation follows employer guidelines
You speak so others understand, without interrupting
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Demonstrate time management skills
Assessment Strategies
On-the-job Skill Performance, Written Product, Employee Evaluation, and/or Final Report
Criteria
Distinguish between urgent, important, and general tasks
Assess immediate tasks and tasks you will perform later
Determine when task delegation and/or task elimination is needed
Meet self-imposed or external deadlines
Inform internship supervisor and/or contact if a deadline is at risk
Use scheduling tools, if applicable
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Communicate effectively in an internship environment
Assessment Strategies
On-the-job Skill Performance, Written Product, Employee Evaluation, and/or Final Report
Criteria
Demonstrate active listening
Ask clarifying questions
Respond to internal communications within the established timeline
Technical writing and/or documentation meets industry standards
Use professional language and/or templates when writing
Interpret written directions accurately
Follow written directions
Interpret oral directions accurately
Follow oral directions
Incorporate feedback