10156196Data Analytics Internship
Course Information
Description
An on-the-job experience in Madison area businesses applying data analytics. Students will seek internship opportunities and interview to be selected for internships. The student spends approximately 216 hours over the course of the semester at the internship site. By consent of instructor, a special project may be substituted for the internship.
Total Credits
3
Course Competencies
  1. Participate in employer’s selection process
    Assessment Strategies
    Written Product
    Analyze your education and experience
    Analyze a job description
    Communicate how your education and experience align with the job
    Document contact information of those willing to provide a reference for you
    Receive an offer of a paid internship
    Respond to the offer

  2. Participate in on-the-job work
    Assessment Strategies
    On-the-job skill Performance, Employee Evaluation
    Criteria
    216 hours of work experience is verified by internship supervisor
    Location of work is determined by employer
    Employee Evaluation is conducted per instructor guidelines

  3. Apply skills from courses to job skills
    Assessment Strategies
    On-the-job skill Performance, Written Product, Employee Evaluation, and/or Final Report
    Criteria
    Describe the job tasks unique to the internship
    Describe the training received during the internship
    Report includes a summary of the internship experience as specified by the instructor
    You connect job tasks to training received both at Madison College and the internship site

  4. Demonstrate problem-solving skills
    Assessment Strategies
    On-the-job skill Performance, Written Product, Employee Evaluation, and/or Final Report
    Criteria
    Documents are generated using effective software tools
    Research data related to the problem and potential solution
    Use critical thinking to analyze, evaluate, and synthesize information
    Develop reasoned judgments and decisions

  5. Demonstrate customer service skills
    Assessment Strategies
    On-the-job skill Performance, Written Product, Employee Evaluation, and/or Final Report
    Criteria
    Demonstrate active listening
    Customer service is performed in person and via telephone
    Customer service is performed electronically
    Customer service is courteousness, following etiquette guidelines
    Use a troubleshooting process and diagnostic tools for technology support
    Support is tracked per employer guidelines
    Escalation follows employer guidelines
    You speak so others understand, without interrupting

  6. Demonstrate time management skills
    Assessment Strategies
    On-the-job skill Performance, Written Product, Employee Evaluation, and/or Final Report
    Criteria
    Distinguish between urgent, important, and general tasks
    Assess immediate tasks and tasks you will perform later
    Determine when task delegation and/or task elimination is needed
    Meet self-imposed or external deadlines
    Inform internship supervisor and/or contact if a deadline is at risk
    Use scheduling tools, if applicable

  7. Communicate effectively in an internship environment
    Assessment Strategies
    On-the-job skill Performance, Written Product, Oral
    Criteria
    Demonstrate active listening
    Ask clarifying questions, if applicable
    Respond to internal communications within the established timeline
    Technical writing and/or documentation meets industry standards
    Use professional language and/or templates when writing
    Interpret written directions accurately
    Follow written directions
    Interpret oral directions accurately
    Follow oral directions
    Incorporate feedback

This Outline is under development.