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Summarize the parts inside a computer case and how to use proper ESD procedures
Assessment Strategies
by completing the assigned lab exercise(s)
by participating in the class session
by attaining a 70% or better on unit test
by completing out of class assignments.
Criteria
you identify the components inside a computer case
you correctly identify the ports and connectors used on a PC
you identify the various form factors used in computer cases
you identify the power supply connectors used in a computer
you identify the storage drives, their cables, and connectors
you discuss the proper methods of protecting yourself and the equipment against electrical dangers
you describe how to protect the equipment against static electricity
you describe the proper use of diagnostic cards, cleaning supplies, diagnostic tools
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Perform proper procedures in computer disassembly and assembly
Assessment Strategies
by completing the assigned lab exercises(s)
by attaining a 70% or better on unit test
by participating in class.
by completing out of class assignments
Criteria
you can plan and organize your work
you can remove and install expansion cards
you can remove the motherboard, power supply and drives
you can complete putting the computer back together
you identify and install cooling devices used in a computer
you can properly select and install a power supply
you can calculate the wattage capacity of a computer system
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Analyze motherboards
Assessment Strategies
by completing the lab exercise(s)
by attaining a 70% or better on unit test
by participating in class discussion
by completing out of class assignments
Criteria
you can describe the main motherboard types and their features.
you enter into class discussions of the various type of modtherboards available on the market
you enter into class discussions of chipsets and their functions
you solve the support issues to processors
you can discuss the current processor sockets on the market
you identify the various interface slots on a motherboard
you are able to access the BIOS and perform basic configuration settings
You are able to successfully select and install a motherboard
you discuss the Lojak technology for laptops
you discuss BIOS support virtualization
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Discuss the various and Windows operating systems and the differences between them
Assessment Strategies
by completing the lab exercise(s)
by attaining a 70% or better on unit test
by participating in the class
by completing out of class assignments
Criteria
you briefly discussion the functions of a operating system
you discuss the major operating system components
you enter into class discussions about the differences in the with Windows Vista, 7 and 8 desktops
you can work in Windows Explorer, navigate the directory structure, and command prompt window
you resolve issues using the control panel, system information, action center, user account control, network and sharing center, and Windows help
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Investigate upgrading of system memory and Processors
Assessment Strategies
by completing the lab exercise(s)
by attaining a 70% or better on unit test
by participating in the class discussions
by completing out of class assignments
Criteria
you install memory modules
you identify the type of memory required to a system
you enter into class discussion about different memory styles and their technology
you perform basic RAM troubleshooting
you describe how a processor works
you install a processor
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Investigate diagnostic procedures and troubleshooting techniques for hard drives.
Assessment Strategies
by completing the lab exercise(s)
by attaining a 70% or better on unit test
by participating in class discussion
by completing out of class assignments
Criteria
you explain how data is stored in a magnetic hard drive and floppy disk
you identify and explain the ATA hard drive interfaces
you identify and explain the SATA hard drive interfaces
you install a hard drive
you solve hard drive installation problems
you use Disk Management to create, format, and delete a partition
you describe the various types of RAID
you discuss the differences in tape drive systems
you install a floppy drive.
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Support I/O devices and mass storage strategies.
Assessment Strategies
by completing the lab exercise(s)
by attaining a 70% or better on a unit test
by participating in the class discussion
by completing out of class assignments
Criteria
you recongnize CD, DVD, and Blu-Ray specifications
you complete installation of optical drives
you solve multimedia device installation issues
you enter into class discussions relating to optical storage technologies
you explain the various USB standards
you discuss the various I/O devices used on a computer system
you install and configure various adapter cards
you explain the various video technologies and their connections/cables
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Working with People in a technical world
Assessment Strategies
by completing the lab exercise(s)
by attaining a 70% or better on unit test
by participating in the class discussions
by completing out of class assignments
Criteria
you enter into class discussions about job roles and responsibilites of those support personal computers
you can discuss the needs of customers beyond the technical abilities
you complete a discussion of how to interaact with customers when selling, servicing, and supporting personal computers.
you can discuss how to customize a computer system to meet customer needs
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Explore installation of windows operating systems.
Assessment Strategies
by completing the lab exercise(s)
by attaining a 70% or better on unit test
by participating in class discussions
by completing out of class assignments
Criteria
you enter into class discussions about the features and architecture of Windows operating system
you complete a plan for a Windows installation
you decide between the advantages of an upgrade or new installation for a system
you perform the steps to install Windows operating system
you use the Hardware Compatibility List for Windows
you configure the operating system after installation
you demonstrate the Windows tools to configure the operating system after installation is complete.
you discuss the deployment strategies for Window 7
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Analyze maintenance of Windows operating systems.
Assessment Strategies
by completing the lab exercise(s)
by attaining a 70% or better on unit test
by participating in the class discussion
by completing out of class assignments
Criteria
you can set up and perform scheduled preventative maintenance tasks to keep Windows healthy
you demonstrate how to prepare for disaster
you demonstrate how to create and use backups in Windows 7
you demonstrate the use of Disk Management and mange file, folders
you demonstrate commands to manage file and folders.
you configure the regional and language settings in Windows.
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Explain tools used to Optimize Windows
Assessment Strategies
by completing the lab exercise(s)
by attaining a 70% or better on unit test
by participating in the class discussions
by completing out of class assignments
Criteria
you use Windows Task Manager
you use System Configuration utility
you work in computer management, management console, and event viewer
you configure the reliability and performance monitor
you edit the registry
you configure windows for optimal performance.
you use Windows tools to improve performance
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Explain connecting to and setting up a network
Assessment Strategies
by completing the lab exercise(s)
by attaining a 70% or better on unit test
by participating in the class discussion
by completing out of class assignments
Criteria
you enter into class discussions about the TCP/IP protocols and standards that Windows uses
you explain how IPV4 IP addresses are used
you explain how IPV6 IP addresses are used
you view IP address settings
you explain how character-based names identify computers and networks
you explain the layers of the TCP/IP protocol
you connect to a wired network
you connect to a wireless network
you create a dial-up connection
you can create a VPN connection
you can install and configure the router on a network
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Explore networking types, devices and cabling
Assessment Strategies
by completing the lab exercise(s)
by attaining a 70% or better on unit test
by participating in the class discussions
by completing out of class assignments
Criteria
you enter into class discussions on network types and topologies
you explain the hardware used to build local networks
you explain the Ethernet cables and connectors used in networks
you set up and troubleshoot network wiring
you use the tools that are used by network technicians
you can explain how twisted-pair cables and connectors are wired
you create a twisted-pair straight through and crossover cable
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Summarize security essentials and practices.
Assessment Strategies
by completing the lab exercise(s)
by attaining a 70% or better on unit test
by participating in the class discussions
by completing out of class assignments
Criteria
you understand why it is important to comply with security policies
you demonstrate ways to autheniticate and classify users so that you can control who has access to resources
you identify methods used to protect resources
you explain how to monitor and maintain the secruity measures that have been implemented.
you show how to protect against and remove malicious software
you show how to implement security using Windows
you identify the BIOS security features
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Summarize the support needs of notebooks.
Assessment Strategies
by completing the lab exercise(s)
by attaining a 70% or better on unit test
by participating in the class discussions
by completing out of class assignments
Criteria
you explain the special considerations when supporting notebooks
you explain warranty concerns
you use service manuals and other sources of support information
you use diagnostic tools provided by manufacturers
you explain the OEM operating system build
you use the special keys, buttons, and input devices on a notebook
you explain PCMCIA and Expresscard slots
you explain power usage and electrical devices
you demonstrate the use of port replicators and docking stations
you can demonstrate the replacing and upgrading on internal parts
you can disassemble and reassemble a notebook computer
you can troubleshoot notebooks
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Summarize the support needs of printers.
Assessment Strategies
by completing the lab exercises(s)
by attaining a 70% or better on unit test
by participating in the class discussion
by completing out of class assignments
Criteria
you explain the printer types and features
you explain the languages that printer use
you install a local or network printer
you share an installed printer
you install a shared printer
you manage printer features and add-on devices
you can manage the printer queue
you clean a printer
you use printer maintenance kits
you can upgrade the printer memory
you can troubleshoot printer problems