10154130Operating Systems Overview
Course Information
Description
This course is to provide students completing the PC Help Desk Certificate and other interested students a background exposure to the main computer operating systems. This course is to provide and understanding of the differences and similarities of these operating systems to help support professionals in basic understanding of support issues relating to these operating systems.
Total Credits
1

Course Competencies
  1. Support the Disk Operating System (DOS)
    Assessment Strategies
    By completion of lab exercises using DOS.
    By completing a quiz
    Criteria
    you have installed DOS files on a computer
    you format a hard disk
    you locate the DOS files on a hard disk
    you change the date and time of the computer in DOS
    you use the DOS commands to manage files
    you use the keyboard shortcuts
    you copy files from hard drive to floppy disk
    you use the F3 command
    you use directory commands
    you use the wildcard (*) command
    you use the common DOS error messages

  2. Support the Mac OS X
    Assessment Strategies
    By completion of lab exercises using MAC OS X
    By completing a quiz.
    Criteria
    you identify how the monitor, mouse keyboard are different from a Windows based system
    you display the Darwin view of the operating system
    you display the Aqua view of the operating system
    you display the Classic view of the operating system
    you use the program called Finder
    you explain what are icons
    you explain what are aliases
    you identify title bars
    you can perform the methods of scrolling
    you explain the two views of viewing contents of folders
    you identify and explain the function of the Dock
    you open System Preferences and locate the four categories of icons
    you are able to adjust the ColorSync preferences
    you view the Network system preferences
    you view the internet system preference
    you add a New User in the Accounts System Preference
    you locate and know the functions of Disk Utility, Key Caps, and Print Center utilities
    you locate the Disk Utility and understand its purpose
    you locate the Key Caps utility and understand its purpose
    you locate the Print Center utility and understand its purpose
    you use Macintosh help

  3. Support Microsoft Windows XP
    Assessment Strategies
    By completion of lab exercises using Windows XP
    By completing a quiz
    Criteria
    you explain what is the Luna desktop interface
    differentiate between an upgrade and full installation
    you log onto the computer
    you change the settings of the mouse, taskbar, start menu
    you create and delete folders on the system
    you navigate windows explorer
    you explore the control panel and it's icons
    you use hardware troubleshooter
    you perform system maintenance
    you know the hardware requirements of Windows XP
    you use the hardware compatibility list for Windows XP
    you identify the components of a window
    you display icons in My Computer window five different ways
    you search for folders/files
    you delete folders/files
    you create folders/files
    you move folders/files
    you rename folders/files
    you demonstrate how to change folder options
    you demonstrate creating shortcuts
    you demonstrate customizing the start menu
    you examine the function of Disk Cleanup, Check Disk and Disk defragmenter

  4. Support Microsoft Windows 2000 Professional
    Assessment Strategies
    By completion of lab exercises using Windows 2000.
    By completing a quiz
    Criteria
    you use the Hardware compatibility list
    you name the file management systems of Windows 2000
    you name the two security features of Windows 2000
    you install Windows 2000 from a CD.
    you differentiate between a domain and workgroup
    you change the settings of the mouse
    you open the control panel
    you make adjustments the taskbar
    you use windows help
    you create folders and icons
    you create shortcuts on the desktop
    you perform system maintenance by using disk cleanup
    you perform system maintenance by using disk defragmenter
    you perform system maintenance by scheduling maintenance tasks

  5. Support Windows NT Workstation
    Assessment Strategies
    By completion of lab exercises using Windows NT
    By completing a quiz
    Criteria
    you use the hardware compatibility list
    you identify the minimum hardware requirements of Windows NT
    you summarize the NTFS file system
    you summarize a partition of a hard disk
    you perform a complete install of Windows NT
    you log into Windows NT
    you summarize the importance of your password and rules of protecting it
    you summarize the five basic icon types in the My Computer window
    you complete creating a shortcut on the desktop
    you complete renaming a shortcut on the desktop
    you check for free space on a hard drive
    you use the three choices of managing a full hard drive
    you use the command prompt in Windows NT
    you open the control panel
    you change the views of the icons in the control panel window
    you know what functions of the server icon
    you analyze the registry
    you identify the different types of users in Windows NT
    you create a user in Windows NT
    you view the contents of the Network Neighborhood icon
    you map a network drive

  6. Support Novell Client
    Assessment Strategies
    By completion of lab exercises using Novell client
    By completing a quiz
    Criteria
    you analyze the role Novell client plays in the market
    you analyze the structure of a network
    you analyze how computers that are networked communicate with each other
    you use network terms
    you install a client from CD-ROM
    you define the terms associated with the basic functions of Novell Netware
    you use the Add Printer Wizard

  7. Support Linux
    Assessment Strategies
    By completion of lab exercises using Linux
    By completing a quiz
    Criteria
    you examine the origins of Unix/Linux
    you use the four main ways to install Linux
    you install Linux from a CD-ROM
    you differentiate between FDISK and Disk Druid
    you differentiate between GNOME, X Window and XTerm as it relates to user interfaces
    you summarize Virtual Files System
    you mount a file system
    you unmount a file system
    you use the Linux Shell Commands
    you summarize modules as a unique feature of Linux
    you you summarize Virtual consoles as a unique feature of Linux
    you summarize CRON as a unique feature of Linux
    you summarize Processes as a unique feature of Linux
    you summarize Identifiers as a unique feature of Linux
    you access the online user manual
    you shut down Linux properly