10154112PC Troubleshooting 2
Course Information
Description
This is a continuation of PC Troubleshooting 1. Students learn to solve information technology problems by learning the fundamentals of troubleshooting (maintaining and repairing) including the following: how to support I/O devices; how to handle multimedia; how to install, support and customize Windows operating systems; how to build and maintain a computer; and support modem and network communications. Both PC Troubleshooting 1 and 2 can be used to prepare for the ComTIA A+ certification.
Total Credits
3
Course Competencies
  1. Explore support I/O Devices
    Assessment Strategies
    by completing a quiz
    by completing lab exercises
    by completing chapter assignments
    Criteria
    you define key terms
    you explain the basic principles of peripheral installation
    you demonstrate how to install a hardware device
    you explain how to use ports and expansion slots
    you identify keyboard types and their connections
    you explain how to troubleshoot keyboards
    you explain how a mouse works
    you describe how a monitor works
    you describe how a video card works
    you explain how to troubleshoot video cards
    you

  2. Examine Multimedia Devices and Mass Storage
    Assessment Strategies
    by completing a quiz
    by completing lab exercises
    by completing chapter assignments
    Criteria
    you describe how a sound card works
    you describe how digital cameras work
    you describe how MP3 players work
    you explain the types of optical storage technology
    you demonstrate how to install a CD-ROM drive
    you explain how DVD is different from a CD-ROM
    you describe the type of removable drives

  3. Supporting Windows 9x
    Assessment Strategies
    by completing a quiz
    by completing lab exercise
    by completing chapter assignments
    Criteria
    you define key terms
    you explain Windows 9x architecture
    you explain virtual machines
    you explain how to install Windows 9x
    you explain the difference between clean install and an upgrade of Windows 9x
    you explain installing hardware in Windows 9x
    you explain plug and play
    you describe the tools to manage and troubleshoot Windows 9x
    you explain how to manage the Windows desktop
    you explain the Windows 9x registry
    you explain the boot process for Windows 9x
    you explain how to troubleshoot Windows 9x

  4. Understand and install Windows 2000 and Windows NT
    Assessment Strategies
    by completing a quiz
    by completing lab exercises
    by completing chapter assignments
    Criteria
    you identify Windows NT/2000/XP modes
    you list the network features
    you explain how Windows NT/2000/XP manages hard drives
    you explain how Windows NT/2000/XP manages memory
    you explain how to install Windows 2000
    you compare clean and upgrade installation
    you explain how to install hardware and applications under Windows 2000
    you explain how to install Windows NT

  5. Manage and troubleshoot Windows 2000
    Assessment Strategies
    by completing a quiz
    by completing lab exercises
    by completing chapter assignments
    Criteria
    you explain the boot process
    you explain how to customize the boot process
    you explain how to troubleshoot boot process
    you use the recovery console
    you use the emergency repair process
    you identify the Windows 2000 support tools
    you explain the Windows File Protection
    you explain principles of monitoring performance and optimization

  6. Install and use Windows XP Professional
    Assessment Strategies
    by completing a quiz
    by completing lab exercises
    by completing chapter assignments
    Criteria
    you identify the features on Windows XP
    you explain how to install Windows XP
    you explain the minimum requirements and hardware compatibility
    you describe the installation process
    you describe the product activation process
    you explain how to customize the Windows XP desktop
    you explain how to install hardware
    you explain how to install applications

  7. Manage and support Windows XP
    Assessment Strategies
    by completing a quiz
    by completing lab exercises
    by completing chapter assignments
    Criteria
    you explain user accounts and profiles
    you explain EFS (encrypted file system)
    you describe the internet connection firewall
    you explain how the registry is organized
    you explain how to edit the registry
    you explain the troubleshooting tools in Windows XP
    you explain how to troubleshoot the boot process
    you explain how to use system restore
    you create a windows XP startup disk
    you explain automated system recovery

  8. Support Modems
    Assessment Strategies
    by completing a quiz
    by completing lab exercises
    by completing chapter assignments
    Criteria
    you describe how a modem works
    you describe the modem standards
    you explain how handshaking works
    you explain how to install and configure a modem
    you explain the AT command set
    you explain how to troubleshoot a modem

  9. Understand how to manage PCs on a Network
    Assessment Strategies
    by completing a quiz
    by completing lab exercises
    by completing chapter assignments
    Criteria
    you describe Ethernet
    you describe Ethernet topologies
    you explain wireless LANs
    you explain how NICs work
    you explain how segmenting a network works
    you explain addressing on a network
    you explain how IP addresses are created
    you explain how computers find each other on the network
    you explain how to install a NIC
    you explain how to install a wireless NIC
    you explain how to share files and resources
    you explain how to map network drives
    you explain how to connect networks

  10. Understand how to manage PCs on the internet
    Assessment Strategies
    by completing a quiz
    by completing lab exercises
    by completing chapter assignments
    Criteria
    you explain how to use IP and Port addresses to identify services
    you list the TCP/IP and Applications Protocols
    you are able to use TCP/IP utilities
    you explain how to connect to the internet using dail-up networking
    you explain how to connect to the internet using DSL and Cable Modem Connections
    you explain how to share internet connections
    you explain how to support web browsers
    you explain how to support e-mail
    you explain how to support FTP

  11. Explore purchasing or building your own PC
    Assessment Strategies
    by completing a quiz
    by completing lab exercises
    by completing chapter assignments
    Criteria
    you compare purchasing a brand-name PC vs. a clone
    you explain how to select hardware
    you list the steps in preparing to build your own PC

  12. Explore Troubleshooting and maintenance fundamentals
    Assessment Strategies
    by completing a quiz
    by completing lab exercises
    by completing chapter assignments
    Criteria
    you identify the troubleshooting tools needed
    you list the fundamental rules of approaching troubleshooting
    you discuss steps in preventive maintenance
    you develop a preventive maintenance plan
    you list precautions in moving equipment
    you discuss appropriate methods of disposing of used equipment
    you explain how to use fire extinguishers