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Summarize the IT industry certifications and communication skills required by technicians
Assessment Strategies
Test
Criteria
Identify IT industry certifications
Describe the A+ Certification
Explain the relationship between communication and troubleshooting
Describe good communication skills and professional behavior
Explain ethics and legal aspects of working with computer technology
Describe level-one and level-two technician responsibilities
Describe professional behavior with a customer
Describe the call center environment
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Summarize safe lab procedures and the basics of preventative maintenance
Assessment Strategies
Test
Criteria
Explain the purpose of safe working conditions and procedures
Identify safety procedures and potential hazards for users and technicians
Identify safety procedures to protect the environment from contamination
Identify hardware tools and their purpose
Identify organizational tools and their purpose
Explain the purpose of preventive maintenance
Identify the steps of the troubleshooting process
Describe the process of gathering data from the customer and computer
Evaluate a problem and implement the solution
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Identify the main components of a PC
Assessment Strategies
Test
Skill Demonstration
Criteria
Identify the main components of a computer
Convert a binary number to a decimal number
Distinguish between bits and bytes
Differentiate hexadecimal from decimal numbers
Evaluate computer case styles
Create a computer workspace using effective tools
Identify environmental and safety concerns involved in working with computers
Formulate a troubleshooting plan
Describe situations requiring replacement of computer components
Describe hardware configurations for task-specific computers
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Summarize the basic electrical concepts and safety issues as they apply to the PC
Assessment Strategies
Test
Skill Demonstration
Criteria
Evaluate an appropriate power supply for your system and motherboard
Install or replace a power supply
Troubleshoot power supply problems and determine whether the problem lies with the power supply, its connections to the system, or whether the problem is external
Test resistance and voltage using a multimeter
Identify the form factor of a power supply
Identify the different devices available for protecting power supply from over or under voltage.
Calculate the amount of power needed for a system
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Install the various motherboard types, form factors, and processor installations
Assessment Strategies
Test
Skill Demonstration
Criteria
Choose a motherboard for an upgrade
Identify, remove, and install a motherboard
Upgrade a computer's BIOS to support a new functions
Interpret BIOS error signals and messages
Identify a failing processor
you are able to determine and analyze processor specifications
Remove and install a processor
Install a cooling system for a processor
Differentiate among the socket types for Intel and AMD processors
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Troubleshoot memory problems
Assessment Strategies
Test
Skill Demonstration
Criteria
Identify different memory form factors
Compare DRAM technologies
Select the most effective memory modules for upgrading a PC
Install memory modules
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Analyze Bus types and system resources
Assessment Strategies
Test
Skill Demonstration
Criteria
Identify the two main bus structures found in the computer
Describe architectures in terms of their performance and use
Identify the types of system resources and how they are used
Compare motherboards in terms of their supported bus structures and expansion slots
Select an expansion card compatible with a motherboard's expansion buses and slots
Install an expansion card
Troubleshoot expansion card problems
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Analyze the components and characteristics of hard drives and storage devices
Assessment Strategies
Test
Skill Demonstration
Criteria
Compare hard drives in terms of industry standard ratings
Identify recent hard drive standards
Distinguish unique installation considerations for different hard drive technologies
Choose an effective hard drive and interface for an existing computer
Install, partition, and format a hard drive
Use system utilities to review the status of a hard drive
Troubleshoot a faulty hard drive
Describe the different types of RAID systems
Explore different types of removable drives
Troubleshoot a failing storage device
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Compare current I/O interface technologies
Assessment Strategies
Test
Skill Demonstration
Criteria
Identify I/O ports and connectors
Identify different types of I/O devices
Compare technologies used by popular devices
Install and configure common I/O devices
Troubleshoot problems with I/O devices
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Explain the purpose and functions of an operating system
Assessment Strategies
Test
Skill Demonstration
Criteria
Describe characteristics of modern operating systems
Explain operating system concepts
Determine minimum hardware requirements and compatibility with the operating system
Install the operating system using default settings
Identify the boot sequence files and registry files
Manipulate operating system files
Compare a default installation and a custom installation
Create, view, and manage disks, directories, and files
Identify procedures and utilities used to optimize the performance of operating systems
Describe preventive maintenance procedures for operating systems
Troubleshoot operating systems
Explain client-side virtualization
Explore common tools and applets of the Windows GUI
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Evaluate and compare different types of portable systems
Criteria
you will be to identify and describe laptop components
you will be able to evaluate and compare different types of portable systems
you will be a able to maintain and manage a laptop
you will be able to upgrade a laptop's hard drive or memory
you will be able to describe laptop display components
you can describe how to configure laptop power settings
you can identify common preventive maintenance techniques for laptops and portable devices
you can describe wireless communication methods for laptops and portable devices
you can describe how to troubleshoot a laptop
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Analyze different printers and their key components and functions
Assessment Strategies
Test
Skill Demonstration
Criteria
Install and configure a printer
Clean and maintain a printer
Share a printer in the operating system
Connect to a network printer
Install and update the device driver
Describe printer to computer interfaces
Apply common preventive maintenance techniques for printers and scanners
Troubleshoot printers
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Compare types of networks, protocols, network transmission media, and hardware
Assessment Strategies
Test
Skill Demonstration
Criteria
Compare types of network protocols, topologies, and architectures
Identify different types of transmission media
Configure a computer for a connection to a network or the internet
Evaluate network connectivity devices
Explain the principles of networking
Explain peer-to-peer networks
Explain client/server networks
Describe basic networking concepts and technologies
Explain bandwidth and data transmission
Describe IP addressing
Describe DHCP
Describe the physical components of a network
Identify Ethernet standards
Define the OSI and TCP/IP models
Define VoIP, and power line technologies
Define current broadband technologies
Perform basic troubleshooting of a network
Connect a computer to a wired network and a wireless network
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Apply security procedures to security threats
Assessment Strategies
Test
Skill Demonstration
Criteria
Defend the use of security
Describe security threats
Define viruses, worms, and Trojans
Define adware, spyware, and grayware
Explain what is required in a local security policy
Explain web security, denial of service, social engineering, TCP/IP attacks
Explain data wiping, hard drive destruction, and recycling
Outline security requirements based on customer needs
Compare firewall types
Describe protection against malicious software
Explain data backup procedures, access to backups, and secure physical backup media
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Disassemble and assemble a computer
Assessment Strategies
Test
Criteria
Follow safe lab procedures and tool use
Remove all the components from inside a computer case
Install all the components into a computer
Install and attach external components of the computer
Boot the computer and verify a successful boot
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Explore features and characteristics of mobile operating systems
Assessment Strategies
Test
Skill Demonstration
Criteria
Explain mobile device hardware
Establish basic network connectivity and configure email
Compare methods for securing mobile devices
Troubleshoot mobile devices
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Apply advanced troubleshooting techniques
Assessment Strategies
Test
Skill Demonstration
Criteria
Troubleshoot computer components and peripherals
Troubleshoot operating systems, networks, laptops, printers, and security
Apply common industry approaches and techniques to troubleshooting problems