Course

10150150 VOIP Convergence Fundamentals
Course Information
Description
This class prepares students for the Cisco CCNA-Voice certification. It will introduce students to the terms and definitions of Analog phone systems and Voice over IP (VOIP) networks. Topics included in this course will be modifying the LAN and WAN to accommodate IP Telephony, configuring call features, provisioning voice trunks, and establishing voicemail. Cisco Call Manager Express, Cisco Unity Express Voicemail, and Cisco VoIP phones are used to configure and build a converged IP telephony infrastructure suitable for a small to medium business. Troubleshooting will be emphasized.
Total Credits
3
Course Competencies (Course Outcomes)
  1. Compare and contrast traditional telephony and VoIP
    Assessment Strategies
    through labs (and/or)
    through hands-on exams (and/or)
    through online exams (and/or)
    through participation in daily class activites and assignment
    Criteria
    you meet standards as described by course syllabus and instructor guidelines.

  2. Configure Cisco Unified Call Mananger to support IP phones
    Assessment Strategies
    through labs (and/or)
    through hands-on exams (and/or)
    through online exams (and/or)
    through participation in daily class activites and assignment
    Criteria
    you meet standards as described by course syllabus and instructor guidelines.

  3. Configure Cisco Unified Call Mananger to support call features, such as: multi-line call processing, call forwarding, and hunt groups
    Assessment Strategies
    through labs (and/or)
    through hands-on exams (and/or)
    through online exams (and/or)
    through participation in daily class activites and assignment
    Criteria
    you meet standards as described by course syllabus and instructor guidelines.

  4. Configure analog voice interfaces, digital voice interfaces, and dial peers to set up communication to non-VoIP systems
    Assessment Strategies
    through labs (and/or)
    through hands-on exams (and/or)
    through online exams (and/or)
    through participation in daily class activites and assignment
    Criteria
    you meet standards as described by course syllabus and instructor guidelines.

  5. Implement voicemail features using Cisco Unity Express
    Assessment Strategies
    through labs (and/or)
    through hands-on exams (and/or)
    through online exams (and/or)
    through participation in daily class activites and assignment
    Criteria
    you meet standards as described by course syllabus and instructor guidelines.

  6. Troubleshoot some commonly encountered design issues for deploying Cisco Unified Call Manager Express and Cisco Unity Express
    Assessment Strategies
    through labs (and/or)
    through hands-on exams (and/or)
    through online exams (and/or)
    through participation in daily class activites and assignment
    Criteria
    you meet standards as described by course syllabus and instructor guidelines.

  7. Implement UC500 Small Business Solutions using Cisco Configuration Assistant
    Assessment Strategies
    through labs (and/or)
    through hands-on exams (and/or)
    through online exams (and/or)
    through participation in daily class activites and assignment
    Criteria
    you meet standards as described by course syllabus and instructor guidelines.