Course

10110192 Professional Practices: Navigating Discrimination Complaints with Confidence and Integrity
Course Information
Description
This course equips participants with essential knowledge and skills needed to identify and resolve complaints of discrimination. It covers foundational elements, key concepts, investigation plans, mediation techniques, and post-investigation procedures. Participants will analyze case scenarios and develop effective resolution strategies. By the end of the course, they will emerge with a deep understanding of discrimination complaint processing and resolution, equipped with the tools and confidence to navigate complex situations with fairness and professionalism.
Total Credits
1
Course Competencies (Course Outcomes)
  1. Analyze ethical considerations and professional standards of investigative practices
    Assessment Strategies
    Written Product, Case Study, and/or Scenario
    Criteria
    Describe the role of professional standards in ensuring fairness, neutrality, and adherence to legal regulatory requirements

  2. Implement discrimination complaint processing and resolution strategies
    Assessment Strategies
    Case Study, Scenario
    Criteria
    Identify foundational elements and concepts of complaints of discrimination
    Resolve complaints of discrimination effectively [what make the resolution effective?]
    Investigation plan includes ...
    Implement effective mediation techniques
    Implement post-investigation procedures