10109119Event Professional Best Practices
Course Information
Description
Provides the core knowledge and skills that are crucial in the events industry.  Students examine the factors involved with job success, including professional etiquette, ethics, communication and listening skills. Learn the foundation of customer service by implementing industry standards and expectations. Students will create a professional portfolio, as well as learn about proactive job search techniques, professional networking, and interview skills.
Total Credits
3
Course Competencies
  1. Examine business etiquette
    Assessment Strategies
    Written product, quiz

  2. Use social etiquette
    Assessment Strategies
    Quiz

  3. Demonstrate customer service skills
    Assessment Strategies
    Quiz

  4. Network effectively
    Assessment Strategies
    Wiki

  5. Explore doing business in a global environment
    Assessment Strategies
    Paper and/or Oral Presentation
    International Travel Quiz
    Criteria
    Paper includes name of countries/overview of origins/compare and contrast
    Paper includes values and attitudes of country from business perspective
    Paper includes cultural style of country and typical communication style
    Paper includes meeting etiquette, socializing, gift giving attitudes
    Paper references appropriately cited, is 600-900 words, 12 point font, double spaced, 1 inch margins
    Demonstrate awareness of and sensitivity to other cultures' norms, practices, and actions while at the same time recognizing, acknowledging, and appreciating individual difference. (ILO CULTURAL AWARENESS 2015)
    Exhibit preparedness/readiness for international travel including the abilities to assess and respond to health and safety risks and the ability to adapt to unpredictable situations. (ILO INTERNATIONAL TRAVEL 2015)

  6. Market yourself in the meeting and event industry
    Assessment Strategies
    Oral presentation, mock interview, portfolio

  7. Use relevant technology
    Assessment Strategies
    Assignments

  8. Explore the meeting profession

  9. Discuss professional ethics and behavior
    Assessment Strategies
    Written product

This Outline is under development.