Course | Madison College Outline of Instruction

10106195Internship - Administrative Professional & Medical Administrative Specialist

Course Information

Description

Students complete a 72-hour internship in a professional office setting supervised by a cooperating employer. The office setting is a business, medical or legal office depending on the student's program. Students must be in last semester of the program.

Total Credits

Prior Learning Assessment

Experiential-Portfolio
Transfer Credit (includes Certifications)

Course Competencies

Summarize student roles and responsibilities

Assessment Strategies

by completing Administrative Assistant Internship Agreement

Criteria

you acquire appropriate internship assignment

you have assignment approved by Teacher/Coordinator via an Internship Agreement before starting the job

you complete the Administrative Assistant Internship Agreement

you have employer complete Final Evaluation

you have employer verify 72 work hours

you ask for help from Teacher/Coordinator when needed

you submit all documentation to Teacher/Coordinator
Summarize employer's and supervisor's roles and responsibilities

Assessment Strategies

by completing Employer Evaluation form

Criteria

you request meaningful work experience from the employer

you request adequate supervision

you request adequate training

you request appropriate supervisors to provide positive role models

you request employer/supervisor complete Employer Evaluation

you request employer/supervisor verify 72 hours of work experience

you request employer/supervisor contact Teacher/Coordinator when problems arise and before any termination notices are issued

you request employer/supervisor discuss Employer Evaluation with you
Demonstrate customer service skills

Assessment Strategies

in on-the-job performance

Criteria

you provide customer service in person

you provide customer service via telephone

you demonstrate courteousness

you provide customer service electronically

you receive information (such as messages)

you provide information (such as deliver messages)

you provide technology support
Demonstrate software skills

Assessment Strategies

in on-the-job performance

Criteria

you use basic word processing software features

you use advanced word processing software features (macros, merge, charts, columns, binders, linking, embedding, html)

you use basic spreadsheet software features

you use basic database software features

you use basic desktop publishing software features

you use basic presentation features

you use email features

you use operating systems features

you maintain a web site
Demonstrate communication skills

Assessment Strategies

in on-the-job performance

Criteria

you communicate information electronically

you proofread documents

you edit documents

you compose documents in a clear, concise, logical, and effective manner

you use correct spelling

you use correct grammar

you use correct punctuation

you prepare correspondence from written material

you prepare correspondence from dictation

you prepare presentations

you deliver presentations

you follow written directions

you follow oral directions
Demonstrate math skills

Assessment Strategies

in on-the-job performance

Criteria

you use basic math functions
Demonstrate time management skills

Assessment Strategies

in on-the-job performance

Criteria

you work under pressure to meet deadlines

you prioritize multiple tasks to achieve appropriate results efficiently and effectively
Demonstrate organizational skills

Assessment Strategies

in on-the-job performance

Criteria

you schedule meetings

you prepare meeting agendas and materials

you attend meetings

you take minutes at meetings

you perform follow-up activities for meetings

you maintain office supply inventory

you coordinate travel arrangements

you prepare necessary travel documents
Demonstrate effective social interaction

Assessment Strategies

in on-the-job performance

Criteria

you conduct yourself in a professional manner

you work independently

you behave appropriately in a variety of situations, circumstances, and roles

you work effectively in pairs and small and large groups

you demonstrate awareness of and respect for differences

you recognize conflict and uses conflict resolution skills when appropriate
Demonstrate office management skills

Assessment Strategies

in on-the-job performance

Criteria

you file alphabetically and numerically

you maintain paper files

you maintain electronic files

you review, screen, prioritize, and distribute mail

you perform calendaring tasks

you perform miscellaneous clerical duties such as filing, photocopying, collating, faxing, scanning, and distributing materials

you maintain office equipment, hardware, and software

you comply with company and department procedures
Demonstrate appropriate personal qualities

Assessment Strategies

in on-the-job performance

Criteria

you maintain information with appropriate confidentiality

you are honest

you are punctual

you are ethical

you are cooperative

you are willing to learn

you dress in an appropriate manner
Demonstrate problem-solving skills

Assessment Strategies

in on-the-job performance

Criteria

you use appropriate software to produce documents

you research and summarize data

you use appropriate reference sources

you use reasoning skills

you make intelligent decisions
Demonstrate in-the-office technology experience and analysis

Assessment Strategies

on-the-job performance

Criteria

you use appropriate software and technology tools

you choose the appropriate software and technology to work efficiently
Use video conferencing technology.

This Outline is under development.