10106175Administrative Office Procedures
Course Information
Description
Administrative Office Procedures emphasizes the office skills necessary to succeed in a global business in the 21st Century. Includes practical experience n correspondence composition, presentations, conference and meeting planning, travel arrangements, budgeting, reprographics, calendaring, ergonomics, ethics, stress and time management, office equipment and distribution of information..
Total Credits
2
Course Competencies
  1. Explore the role and responsibilities of the office professional
    Assessment Strategies
    by interviewing an office professional
    by completing a report regarding the interview
    Criteria
    you explore the changing office environment
    you prepare or review a prepared list of questions prior to the interview
    you ask the prepared questions of the office professional
    you determine the skills and qualities necessary for the office professional
    report includes the office professional's education level
    report includes the office professional's skills
    report includes the office professional's responsibilities
    report includes the office professional's typical day
    report includes the office professional's future goals and plans to attain them

  2. Analyze ethical behavior in the work environment
    Assessment Strategies
    by discussing case studies regarding ethical dilemmas in office situations
    Criteria
    discussion includes the identification of the characteristics of an ethical organization
    discussion includes a description of the traits of an ethical employee
    discussion includes a determination of the appropriate action in various office situations

  3. Deliver an oral presentation
    Assessment Strategies
    by submitting an electronic presentation
    by giving a team electronic presentation
    Criteria
    presentation includes a variety of text, graphics, clip art, and sounds
    presentation has a professional look with an overall graphic theme
    presentation slides are visually neat and incorporate a variety of layouts
    slide uses text, graphics, sounds and transitions that compliment the information being shared
    presentation fonts and transitions are consistent from slide to slide
    presentation sounds (if present) add to the overall show; not detract from it
    graphics and clip art are visually appealing; not overdone
    presentation includes a clear introduction
    presentation includes a clear body
    presentation includes a clear conclusion
    the amount of information presented is sufficient for the topic
    information is well-researched
    information is well-organized
    information is directly related to the topic
    information is relevant and interesting
    you maintain eye contact with the group
    you deliver information clearly
    you use the slides as presentation guides and add to them verbally as necessary
    you optionally provide slide handouts
    group member stays on task
    group member performs the individual duties assigned by the group
    group member shares ideas and information
    group member listens to other group members
    group member shows respect for of other's ideas and opinions of others
    group member helps the group reach consensus

  4. Plan a meeting
    Assessment Strategies
    by preparing a meeting agenda
    by preparing a report regarding meeting room setup
    by preparing a meeting minutes
    Criteria
    meeting agenda includes the date of the meeting
    meeting agenda includes the time of the meeting
    meeting agenda includes location of the meeting
    meeting agenda includes the topics to be covered along with approximate times for each topic
    meeting agenda includes a list of speakers
    meeting room setup report includes the location of the meeting
    meeting room setup report includes the room arrangement
    meeting room setup report includes time table
    meeting room setup report includes menus for meal(s)
    meeting room setup report includes room temperature controls
    meeting room setup report includes a list of necessary technical support materials and equipment
    meeting room setup report includes seating arrangements
    meeting room setup report includes meeting followup thank you letters
    minutes include the date of the meeting
    minutes include the time of the meeting
    minutes include location of the meeting
    minutes include the names of people who attended the meeting
    minutes include results of discussions regarding each topic

  5. Make travel arrangements
    Assessment Strategies
    by submitting travel arrangements
    Criteria
    travel arrangements includes an itinerary
    travel arrangements include transportation reservations
    travel arrangements include room reservations
    travel arrangements include food reservations
    travel arrangements include car rentals
    travel arrangements include equipment rentals
    travel arrangements include suggestions of areas of interest near destination site
    travel arrangements include expense report

  6. Examine the management of time, stress and anger
    Assessment Strategies
    by a week long time log
    by participating in a class discussion on stress management
    by participating in a class discussion on anger management
    Criteria
    time log includes the time of daily activities
    time log includes a determination of personal time wasters
    time log includes recommendations for improving time usage
    you enter into class discussions on the causes of stress
    you offer questions or comments during class on stress management
    you enter into class discussions on the causes of anger
    you offer questions or comments during class on anger management

  7. Analyze leadership qualities
    Assessment Strategies
    by discussing case studies regarding leadership qualities
    Criteria
    case study discussions include characteristics of effective leaders
    case study discussions include a description of management responsibilities
    case study discussions include the empowerment of employees
    case study discussions include a description of facilitation procedures for employees