10106172Administrative Office Management
Course Information
Description
Develop the skills necessary to succeed in today’s business office. Topics include working remotely, managing remote meetings, producing meeting minutes, examining workplace issues, online survey creation, management and leadership skills, basic human resources tasks, understanding the workplace team, developing global business perspectives, analyzing ethical workplace behaviors, and identifying professional development opportunities. Learn how to effectively manage and support others within an organization. 
Total Credits
3
Prior Learning Assessment
  • Experiential-Portfolio
Course Competencies
  1. Prepare to work remotely
    Assessment Strategies
    Project
    Criteria
    Project includes at least 10 tips for working remotely
    Project includes a description or explanation for each tip
    Project is created with professional design, formatting, and writing

  2. Explore platforms for virtual meetings and remote work
    Assessment Strategies
    Written Report/Proposal
    Criteria
    Report includes an executive summary
    Report includes an analysis of three platforms used for virtual meetings and remote work
    Report includes a solid recommendation for proposed platform and rationale for the decision
    Sources used are included in a references page

  3. Examine workplace issues
    Assessment Strategies
    Video Presentation

  4. Manage virtual meetings
    Assessment Strategies
    Plan and facilitate a virtual meeting
    Criteria
    You schedule a meeting
    You complete pre-meeting work
    You facilitate the meeting per the specifications identified by the instructor
    You conduct post-meeting follow-up

  5. Produce meeting minutes
    Assessment Strategies
    Written Product - Meeting Minutes
    Criteria
    Minutes provide a clear record of all meeting details
    Minutes include a clear record of what was discussed at the meeting and the decisions that were made
    Document is formatted professional, logically, and is easy to read
    Document is free of all grammar, spelling, and punctuation errors
    Email is drafted to distribute minutes to team

  6. Create surveys and analyze results
    Assessment Strategies
    Online Survey and Analysis
    Criteria
    Survey includes a title, introduction, and a variety of question types
    Survey includes at least 10 questions
    Survey includes correct grammar, punctuation, and spelling
    Survey is distributed and completed by at least 5 people
    Survey results are analyzed per specifications identified by the instructor

  7. Cultivate a global business perspective
    Assessment Strategies
    Project
    Criteria
    Project identifies a country
    Project brochure or presentation includes at leave five different topics relating to business etiquette, practices or cultural differences that could impact the way a business team interacts in the international business setting
    Formatting of project is professional, logical, and easy to read
    Submitted work includes correct grammar, punctuation, and spelling

  8. Develop management and leadership skills
    Assessment Strategies
    Written Product - Diversity and Inclusion Leadership Goals
    Criteria
    Develop at least five professional diversity and inclusion leadership goals

  9. Perform common human resources tasks

  10. Examine the dynamics of the workplace team

  11. Analyze ethical behavior in the workplace

  12. Identify professional development opportunities
    Assessment Strategies
    Written Product - Professional Development Plan
    Criteria
    Plan includes your ten greatest strengths
    Plan includes at least five areas for development
    Plan includes an explanation of your career goal
    Plan includes SMART goals related to career goal and professional development
    Plan includes an action plan for achieving professional development goals
    Plan shows evidence of correct grammar, punctuation, and spelling

This Outline is under development.