10106172Administrative Office Management
Course Information
Description
Develop the skills necessary to succeed in today’s business office. Topics include working remotely, managing remote meetings, producing meeting minutes, examining workplace issues, online survey creation, management and leadership skills, basic human resources tasks, understanding the workplace team, developing global business perspectives, analyzing ethical workplace behaviors, and identifying professional development opportunities. Learn how to effectively manage and support others within an organization. 
Total Credits
3
Prior Learning Assessment
  • Experiential-Portfolio
Course Competencies
  1. Prepare to work remotely
    Assessment Strategies
    Scenario Response
    Project
    Criteria
    Determine what remote work is
    Identify equipment used in remote work
    Set up a remote workstation
    Explain professional expectations of remote workers

  2. Explore platforms for virtual meetings and remote work
    Assessment Strategies
    Student-Selected Project Option
    Discussion
    Criteria
    Identify platforms used for virtual meetings and remote work
    Analyze how platforms are used in business
    Compare and contrast platforms from a business perspective
    Research apps/tools used to enhance virtual meetings/work

  3. Examine workplace issues
    Assessment Strategies
    Video Presentation
    Criteria
    Identify workplace issues
    Discuss challenging workplace issues
    Examine professional approaches to resolving workplace issues

  4. Manage virtual meetings
    Assessment Strategies
    Plan and Facilitate a Virtual Meeting
    Criteria
    Identify the challenges of virtual meetings
    Plan for a virtual meeting
    Create a meeting agenda
    Set up a virtual meeting
    Facilitate a virtual meeting
    Close a virtual meeting
    Conduct follow up for a virtual meeting

  5. Produce meeting minutes
    Assessment Strategies
    Meeting Minutes Quiz
    Written Product - Meeting Minutes
    Discussion
    Criteria
    Discuss types of business meetings
    Identify meeting documentation
    Describe appropriate procedures for taking meeting minutes
    Prepare meeting minutes
    Format meeting minutes according to guidelines
    Distribute meeting minutes
    Identify electronic tools for taking meeting minutes

  6. Create surveys and analyze results
    Assessment Strategies
    Written Product
    Create Online Survey
    Survey Analysis
    Criteria
    Understand what a survey is
    Determine the purpose of a survey
    Identify best practices for survey creation
    Design survey questions
    Work with an online survey creation tool
    Analyze survey results

  7. Cultivate a global business perspective
    Assessment Strategies
    Presentation
    Criteria
    Define business etiquette
    Discuss the impact of etiquette
    Determine importance of cultivating a global business perspective
    Examine international business etiquette
    Analyze differences in business etiquette

  8. Develop management and leadership skills
    Assessment Strategies
    Importance of Leadership Questions
    Discussion
    Reflection
    Thriving Across Our Differences Video Reflection
    Leadership Qualities Reflection
    Criteria
    Determine the importance of good leadership skills
    Discuss executive presence
    Reflect on leadership traits and qualities
    Examine diversity and inclusion as it pertains to leadership in the workplace

  9. Perform common human resources tasks
    Assessment Strategies
    Reflection
    Written Product
    Project
    Criteria
    Understand components of strategic human resource planning
    Review mission, vision, and value statements
    Investigate hiring, recruitment, and onboarding strategies
    Discus performance management
    Build employee engagement

  10. Examine the dynamics of the workplace team
    Assessment Strategies
    Project
    Criteria
    Identify types of teams
    Discuss benefits of teams for the organization and for the employee
    Explain characteristics of effective teams
    Determine expected behaviors of team members
    Analyze how to contribute to a team
    Explore team challenges
    Reflect on how to effectively lead a team

  11. Analyze ethical behavior in the workplace
    Assessment Strategies
    Reflection
    Business Ethics Questions
    Scenario Response
    Scenario Creation
    Criteria
    Define ethics
    Determine why ethical behavior is important
    List characteristics of ethical organizations
    Examine ethical problems
    Apply ethical decision making
    Develop a plan on how to respond to unethical behavior in the workplace

  12. Identify professional development opportunities
    Assessment Strategies
    Written Product - Professional Development Plan
    Criteria
    Identify ways to gain work related experience
    Consider professional organizations and the value they provide
    Investigate certification opportunities
    Examine networking and mentoring opportunities
    Evaluate educational and professional resources