10106121Office Technology and Procedures
Course Information
Description
Learn new technological advances used in today's office. Topics include office equipment; business procedures; digital communication; digital security, privacy, and threats; computer components; storage; and procedures that prepare you to work alongside administrative leaders via real-world business scenarios.
Total Credits
3
Prior Learning Assessment
  • Exam-College Developed Challenge Exam
Course Competencies
  1. Investigate the administrative professional profession, role, value, and future
    Assessment Strategies
    actual performance of the skills
    using a computer
    in submitted files as specified on the assignment sheet by the specified deadlines
    Criteria
    Review a the day in the life of an office professional
    Determine the positive impact that admins make in the office
    List important skills and traits of successful admins (confidentiality, attention to detail, multi-tasking, etc.)
    Review your own current skill level and create a plan for gaining important skills and traits of successful admins

  2. Use routine office equipment
    Assessment Strategies
    actual performance of the skills
    using a computer
    in submitted files as specified on the assignment sheet by the specified deadlines
    Criteria
    Summarize copying procedures (2-sided, staple, hole punch, colored paper)
    Troubleshoot photo copier issues including paper jams, low staples, and other issues
    Explain scanning procedures and how resolution impacts use of the scanned document
    Become familiar with a fax machine
    Experiment with a multi-line phone system
    Practice answering, screening, or forwarding calls, and appropriately manage taking messages, forwarding to voicemails, and paging

  3. Work with mail and postal rules and regulations
    Assessment Strategies
    actual performance of the skills
    using a computer
    in submitted files as specified on the assignment sheet by the specified deadlines
    Criteria
    Explain postage costs based on size and weight
    Discuss postal restrictions (areas text cannot appear), labeling and printing
    Use postal guides to help make mailing decisions
    Discuss mailing routing procedures within an organization; bulk rate/costs and how to do

  4. Research shipping rates and regulations
    Assessment Strategies
    actual performance of the skills
    using a computer
    in submitted files as specified on the assignment sheet by the specified deadlines
    Criteria
    Compare and contrast USPS, FedEx, and UPS rates
    Discuss packing procedures, prepare and ship items, schedule pick up or drop-off
    Determine acceptable and unacceptable shipping items
    Track shipment receipt, discuss procedure for lost shipments
    Evaluate a shipping scenario

  5. Evaluate copying costs
    Assessment Strategies
    actual performance of the skills
    using a computer
    in submitted files as specified on the assignment sheet by the specified deadlines
    Criteria
    Compare costs for printing b/w vs. color; colored paper vs. white for various quantities from various sources (online vs. local)
    Evaluate quantity in relation to copying costs
    Discuss 2-sided printing and flip options
    Discuss bleed, trim, 2-up, 4-up, and lowering costs

  6. Evaluate office supply purchases
    Assessment Strategies
    actual performance of the skills
    using a computer
    in submitted files as specified on the assignment sheet by the specified deadlines
    Criteria
    Consider various factors – cost, shipping timeframe, reviews, customer service
    Determine various inventory tracking methods
    Investigate ways to negotiate lower costs
    Reconcile orders to statements
    Evaluate office supply purchase scenarios

  7. Plan onsite events
    Assessment Strategies
    actual performance of the skills
    using a computer
    in submitted files as specified on the assignment sheet by the specified deadlines
    Criteria
    Select date and time, plan attendee list, request RSVPs, create agenda, select location
    Coordinate catering, required resources, and set up for events and general meetings
    Plan room layout, coordinate set up/clean up, technology set up (projectors), screens, troubleshooting

  8. Discuss basic office procedures
    Assessment Strategies
    actual performance of the skills
    using a computer
    in submitted files as specified on the assignment sheet by the specified deadlines
    Criteria
    Practice greeting visitors (importance of first impression)
    Determine essential tasks to consider when opening and closing an office
    Discuss safety procedures and possible situations
    Explain key cards and entrance codes; procedures to allow entrance; security checks
    Discuss emergency procedures and situations

  9. Investigate digital security, ethics, privacy and threats
    Assessment Strategies
    actual performance of the skills
    using a computer
    in submitted files as specified on the assignment sheet by the specified deadlines
    Criteria
    Explain malware, bots, firewalls, safeguards against Internet and network attacks
    Explain two-step verification, strong passwords, encryption, digital signatures and certificates, wireless security
    Explain cookies, phishing, spyware and ad ware
    Evaluate scenarios

  10. Explain basic computer components and troubleshooting
    Assessment Strategies
    actual performance of the skills
    using a computer
    in submitted files as specified on the assignment sheet by the specified deadlines
    Criteria
    Discuss common keyboard issues
    Discuss common hardware issues
    Troubleshoot slow running computers
    Discuss when to call IT

  11. Discuss personal device troubleshooting
    Assessment Strategies
    actual performance of the skills
    using a computer
    in submitted files as specified on the assignment sheet by the specified deadlines
    Criteria
    Evaluate tablet uses and performance issues; explain mirroring
    Review costs for purchasing tablets
    Evaluate various devices and best uses for each
    Discuss acquiring apps

  12. Discuss ergonomics
    Assessment Strategies
    actual performance of the skills
    using a computer
    in submitted files as specified on the assignment sheet by the specified deadlines
    Criteria
    Explain proper posture
    Research factors that contribute to workplace ergonomic issues
    Discuss computer eye strain causes and solutions
    Discuss ways to solve ergonomic issues

  13. Discuss dress code, professionalism, ethics, office politics, and conflict management
    Assessment Strategies
    actual performance of the skills
    using a computer
    in submitted files as specified on the assignment sheet by the specified deadlines
    Criteria
    Review dos and don’ts of dress code, professionalism, ethics, office politics, and conflict management.

  14. Discuss work-life balance
    Assessment Strategies
    actual performance of the skills
    using a computer
    in submitted files as specified on the assignment sheet by the specified deadlines
    Criteria
    Evaluate time-management strategies
    Discuss working on multiple priorities at once; keeping focused
    Find ways to separate work and home
    Discuss stress management techniques during busy times