10-104-128Professionalism and Success (WTC)
Course Information
Description
Students will learn a wide-range of strategies to enhance their professional success in careers in customer service and sales including: self -assessment, time management, multi-tasking, professional communication skills, stress management, career development, problem solving and business etiquette. Special attention will be paid to developing skills that will help students navigate the realities of the rapidly changing 21st Century workplace. *This project was developed and shared as part of an INTERFACE TAACCCT 3 grant program.
Total Credits
3
Course Competencies
  1. Practice goal setting
    Assessment Strategies
    Written Product
    Criteria
    learner writes a SMART goal for money management.
    learner differentiates between short and long term goals.
    learner reflects on their experience with goal setting.
    learner identifies an issue in personal finance that could benefit from goal setting.
    learner reflects on the role of motivation in goal setting.
    written product follows an effective organizational plan
    written product follows prescribed format, meeting criteria for all components
    written product exhibits correct and appropriate grammar, punctuation, spelling, syntax, and word usage

  2. Ascertain your motivational factors
    Assessment Strategies
    Reflection
    Criteria
    learner acquires information from survey of significant others.
    learner recognizes the up and down sides to various motivational factors.
    learner observes motivations in others and self.
    reflection includes strategies for continued improvement
    written product follows an effective organizational plan
    written product shows evidence of logical critical thinking
    written product fulfills a clear purpose
    written product exhibits correct and appropriate grammar, punctuation, spelling, syntax, and word usage

  3. Use a money management plan
    Assessment Strategies
    Written Product
    Criteria
    reflection describes learning goals
    reflection presents a realistic picture of the learner's skill prior to the learning experience
    reflection accurately describes the learner's new skill level
    reflection compares learning achievement with goals
    reflection identifies how the learner will use the new or enhanced skills
    reflection includes strategies for continued improvement
    reflection presents insight about the learning experience and personal learning styles

  4. Examine practices in workplace relationships including the role of responsibility and accountability
    Assessment Strategies
    Presentation
    Criteria
    learner describes professional accountability
    learner outlines the role of responsibility in the workplace
    delivery holds audience attention; you are energetic and enthusiastic
    learner's voice inflection, volume, and rate are appropriate for the content
    learner's nonverbal communication is consistent with your verbal message
    learner presents information in a style and tone consistent with the audience's level of interest and level of knowledge or understanding
    main points are clear and concise
    each main point is proven using a variety of supporting material

  5. Use a time management tool
    Assessment Strategies
    Reflection
    Criteria
    learner downloads and uses a calendar application.
    learner keeps a time log of activities and responsibilites.
    learner reflects in a journal regarding current uses of time how those uses align with values.
    reflection identifies how the learner will use the new or enhanced skills
    reflection includes strategies for continued improvement

  6. Apply stress management techniques
    Assessment Strategies
    Written Product
    Criteria
    learner monitors and records a list of personal stressors
    learner reflects in a journal on how stress managment techniques could be applied to their situation
    learner practices stress management techniques and records the results
    learner identifies a stress management technique that aligns with their stressors
    written product follows an effective organizational plan
    written product follows prescribed format, meeting criteria for all components
    written product exhibits correct and appropriate grammar, punctuation, spelling, syntax, and word usage

  7. Investigate career development pathways
    Assessment Strategies
    Written Product
    Criteria
    learner researches current job openings that fit within the various pathway steps
    learner maps job openings to pathway steps
    written product follows an effective organizational plan
    written product follows prescribed format, meeting criteria for all components
    written product exhibits correct and appropriate grammar, punctuation, spelling, syntax, and word usage
    learner describes best pracitces for interviewing

  8. Practice problem solving with both creative and analytic thinking
    Assessment Strategies
    Scenario Response
    Criteria
    response includes a definition of the problem
    response includes an analysis of the problem
    response includes a description of viable solutions
    response includes an explanation of why the solution is the best
    response evidences correct grammar, punctuation, and spelling
    response is well organized

  9. Practice business etiquette
    Assessment Strategies
    Presentation
    Criteria
    presentation is well organized
    presentation response is supported by relevant evidence
    presentation response includes an explanation of business etiquette
    presentation response demonstrates a thorough understanding of relevant aspects of the scenario
    you present information in a style and tone consistent with the audience's level of interest and level of knowledge or understanding
    delivery holds audience attention; you are energetic and enthusiastic
    your voice inflection, volume, and rate are appropriate for the content
    your nonverbal communication is consistent with your verbal message
    you maintain eye contact with audience
    main points are clear and concise
    each main point is proven using a variety of supporting material
    conclusion includes a summary of the main points

  10. Identify the realities of the rapidly changing 21st Century workplace
    Assessment Strategies
    Written Product
    Presentation
    Criteria
    learner defines skills needed in the 21st century workplace
    learner identifies workplace trends
    delivery holds audience attention; you are energetic and enthusiastic
    learner's voice inflection, volume, and rate are appropriate for the content
    learner's nonverbal communication is consistent with your verbal message
    learner presents information in a style and tone consistent with the audience's level of interest and level of knowledge or understanding
    main points are clear and concise
    each main point is proven using a variety of supporting material
    written product follows an effective organizational plan
    written product follows prescribed format, meeting criteria for all components
    written product exhibits correct and appropriate grammar, punctuation, spelling, syntax, and word usage