Course

10102131 Change Management
Course Information
Description
Extend learning from Project Management Fundamentals with a deeper understanding of change management models, tools, and principles. Enhance business value by realizing sustainable changes successfully. Assess the current change environment and develop strategies, deal with barriers, and analyze the effect of perceptions, attitudes, biases, and organization culture on project outputs and outcomes.
Total Credits
3
Course Competencies (Course Outcomes)
  1. Outline the need for change
    Assessment Strategies
    Quiz, written exam, project, and/or paper
    Criteria
    examine historical events causing significant changes in US organizations.
    discuss the need for change from the customer and organizational perspectives.

  2. Assess the impact of change on individuals
    Assessment Strategies
    Quiz, written exam, project, and/or paper
    Criteria
    examine reasons why people resist change.
    review motivational theories.
    analyze your own resistance to change.
    discuss the impact of resilience and change adaption.
    differentiate proactive and reactive response to change.

  3. Assess the impact of change on organizations
    Assessment Strategies
    Quiz, written exam, project, and/or paper
    Criteria
    identify change taking place in organizations.
    differentiate between effective and ineffective approaches to change.
    assess your organizations response to change.
    list proactive and reactive response to change at the organizational level.
    complete force field analysis including the forces that drive and restrain change.

  4. Outline the change process
    Assessment Strategies
    Quiz, written exam, project, and/or paper
    Criteria
    examine the organizational change model.
    explain the link between communication and change.
    analyze the change situation and determine sponsorship, ownership, and involvement needed.
    develop a plan to effectively manage decision making stakeholders at an advisory meeting.
    develop a personal action plan to be a positive change agent.

  5. Analyze and Develop a change management strategy for a project
    Assessment Strategies
    Quiz, written exam, project, and/or paper
    Criteria
    analyze a failed project and develop a change management plan for the project.
    use a needs assessment to evaluate the necessity fo the change.
    differentiate the amount of change management needed based on the size, impact and length of time.
    create a vision statement and goals will guide change.
    describe the benefits and negative impact of change.
    create a timeline for the change.
    create a communication plan that keeps all stakeholders involved and informed.
    complete all the steps in the organizational change model including a training plan if necessary.
    create a strategy to reward and celebrate performance in the pursuit of change.

  6. Analyze the impact of organizational culture on a project
    Assessment Strategies
    Quiz, written exam, project, and/or paper
    Criteria
    list elements that enhance or prevent diversity in the workplace.
    illustrate the effect of perception on biases and organizational situations.
    summarize communications barriers in a diverse and global workplace.
    profile your organizations's current realities regarding diversity and inclusion.
    explain conclusions from analysis.

  7. Apply strategies and tactics related to conflict management, negotiating, and negotiating with shared interests
    Assessment Strategies
    Quiz, written exam, project, and/or paper
    Criteria
    you identify key stakeholders and interests.
    you identify and apply BANTA.
    examine conflict management strategies.
    differentiate between negotiating and negotiating shared interests.